Do small words make a difference? Investigating the effects of gender-neutral pronouns on mental gender representations and perceptions of text quality in Dutch, French and Norwegian

Dear Customer, you’ve got mail. A closer look at discourse moves, discursive legitimation, and the effects of interpersonal strategies in email responses to customer complaints

Doctoral project Bridgit Corinne Fastrich

Do small words make a difference? Investigating the effects of gender-neutral pronouns on mental gender representations and perceptions of text quality in Dutch

Do small words make a difference? Investigating the effects of gender-neutral pronouns on mental gender representations and perceptions of text quality in French

Gender-sensitive language use in interpreter-mediated interactions between service providers and transgender or non-binary persons

Investigating politeness: A comparative study of German and Afrikaaps for the language learning classroom

Doctoral project Jorien Saelens

Eine harte Nuss? A longitudinal investigation of L2 learners’ phrasal development in German

Embodied learning with and from aikido: a mixed-methods investigation into teaching intercultural communication skills for the workplace

EM-POLITE: How to get the most out of your e-mail? An experimental study exploring the impact of im/politeness, social status and gender on our responses to e-mail communication.

Gender-fair language use in interpreted interaction between service providers and gender-diverse persons.

Research into language and inclusion

The effect of linguistic wrapping on customer outcomes. A closer look at interpersonal strategies in German and UK B2C complaint management.

Normativity or creativity? The use and perception of substandard language features in online consumer and corporate comments on social media