Manage settings
MENU
About this site
In het Nederlands
Home
Researchers
Projects
Organisations
Publications
Infrastructure
Contact
Research Explorer
Your browser does not support JavaScript or JavaScript is not enabled. Without JavaScript some functions of this webapplication may be disabled or cause error messages. To enable JavaScript, please consult the manual of your browser or contact your system administrator.
Researcher
Sofie Decock
Profile
Projects
Publications
Activities
Awards & Distinctions
81
Results
2025
A terrible experience!!! vs. A terrible experience : how paralinguistic features in online hotel reviews influence hotel responses
Sofie Decock
Koen Plevoets
Bookchapter
in
Manipulation, influence and deception : the changing landscape of persuasive language
2025
Beyond she and he : a framework for studying the cognitive, psychological and social effects of gender-neutral pronouns
Tiziana Jäggi
Pascal Gygax
Sofie Decock
Ute Gabriel
Sarah Van Hoof
Hanne Verhaegen
Chloé Vincent
A1
Journal Article
in
JOURNAL OF LANGUAGE AND SOCIAL PSYCHOLOGY
2025
The Dutch gender-neutral pronoun die : more accepted for generic than for specific reference
Sofie Decock
Sarah Van Hoof
Lou-Lou Vanrobaeys
Hanne Verhaegen
Chloé Vincent
A2
Journal Article
in
TAAL EN TONGVAL
2025
2024
Bridging difficult histories (g)locally : embodied pedagogy through Jewish experiences of hiding
Sofie Decock
Kirsten Kumpf Baele
Bookchapter
in
Exploring Anne Frank and difficult life stories
2024
Embodied learning with and from aikido : a mixed-methods investigation into teaching intercultural communication skills for the workplace
Greet Angèle De Baets
Ellen Van Praet
Sofie Decock
Andreas Niehaus
Dissertation
2024
Expressing and responding to customer (dis)satisfaction online : new insights from discourse and linguistic approaches
Nicolas Ruytenbeek
Sofie Decock
A1
Journal Article
in
INTERNATIONAL JOURNAL OF BUSINESS COMMUNICATION
2024
Gender-fair language in interpreting : a pragmatic-interactional approach
Laura Robaey
Sofie Decock
Jelena Vranjes
C3
Conference
2024
Het Weten-Schap. Genderneutrale Voornaamwoorden
Sofie Decock
Article in a magazine
2024
Het effect van genderneutrale voornaamwoorden op tekstkwaliteit en male bias : generische verwijzing in een arbeidsreglement
Hanne Verhaegen
Rebecca Van Herck
Sofie Decock
Sarah Van Hoof
C3
Conference
2024
Self-serving mitigation in responses to online negative feedback : a crosslinguistic analysis
Griet Boone
Irene Cenni
Sofie Decock
C3
Conference
2024
The comprehensibility and appreciation of non-binary pronouns in newspaper reporting : the case of hen and die in Dutch
Sofie Decock
Sarah Van Hoof
Ellen Soens
Hanne Verhaegen
A1
Journal Article
in
APPLIED LINGUISTICS
2024
The knowledge, comprehensibility, and appreciation of gender-neutral pronouns in Dutch
Hanne Verhaegen
Sofie Decock
Sarah Van Hoof
C3
Conference
2024
2023
Experiments into the influence of linguistic (in)directness on perceived face-threat in Twitter complaints
Nicolas Ruytenbeek
Sofie Decock
Ilse Depraetere
A1
Journal Article
in
JOURNAL OF POLITENESS RESEARCH-LANGUAGE BEHAVIOUR CULTURE
2023
Gender-sensitive language in interpreter training : a pilot study
Laura Robaey
Jelena Vranjes
Sofie Decock
C3
Conference
2023
Gender-sensitive language in interpreting : how student interpreters tackle non-binary references
Laura Robaey
Sofie Decock
Jelena Vranjes
C3
Conference
2023
Going undercover? Female bodies and clothes under scrutiny in travel literature
Sofie Decock
Bookchapter
in
Traveling bodies : interdisciplinary perspectives on traveling as an embodied practice
2023
Het effect van genderneutrale voornaamwoorden op tekstkwaliteit en male bias : generische verwijzing in een arbeidsreglement
Hanne Verhaegen
Rebecca Van Herck
Sofie Decock
Sarah Van Hoof
C3
Conference
2023
The impact of employee empathy on brand trust in organizational complaint response emails : a closer look at linguistic realization
Rebecca Van Herck
Sofie Decock
Bernard De Clerck
Liselot Hudders
A1
Journal Article
in
INTERNATIONAL JOURNAL OF BUSINESS COMMUNICATION
2023
The impact of linguistic choices and (para-)linguistic markers on the perception of Twitter complaints by other customers : an experimental approach
Nicolas Ruytenbeek
Sofie Decock
Ilse Depraetere
A1
Journal Article
in
JOURNAL OF POLITENESS RESEARCH-LANGUAGE BEHAVIOUR CULTURE
2023
2022
'Bitte entschuldigen Sie das späte Antwort' : in hoeverre worden conventionele uitdrukkingen met fouten in zakelijke e-mails als ‘fit for purpose’ beschouwd?
Griet Boone
Sofie Decock
Nicolas Ruytenbeek
C3
Conference
2022
A unique blend of interpersonal and transactional strategies in English email responses to customer complaints in a B2C setting : a move analysis
Rebecca Van Herck
Sofie Decock
Bridgit Corinne Fastrich
A1
Journal Article
in
ENGLISH FOR SPECIFIC PURPOSES
2022
Discursive approaches to webcare : a closer look at apologies, conversational human voice, legitimation, and emotion regulation
Sofie Decock
A1
Journal Article
in
DISCOURSE CONTEXT & MEDIA
2022
Een taalkundige lezing van de handreiking Waarden voor een nieuwe taal
Sofie Decock
Sarah Van Hoof
A2
Journal Article
in
FORUM (ANTWERPEN)
2022
Eine harte Nuss? A longitudinal investigation of L2 learners' phrasal development in German
Griet Boone
June Eyckmans
Sofie Decock
Dissertation
2022
Taalzorg 2.0
Sofie Decock
Article in a magazine
2022
The message is clear : an L1 business perspective on non-target-like formulaic expressions in L2 German
Griet Boone
Nicolas Ruytenbeek
Sofie Decock
A1
Journal Article
in
INTERCULTURAL PRAGMATICS
2022
2021
Dear Customer, you've got mail : a closer look at discourse moves, discursive legitimation, and the effects of interpersonal strategies in email responses to customer complaints
Rebecca Van Herck
Sofie Decock
Bernard De Clerck
Dissertation
2021
Exploring the impact of platforms' affordances on the expression of negativity in online hotel reviews
Nicolas Ruytenbeek
Marie Verschraegen
Sofie Decock
A1
Journal Article
in
JOURNAL OF PRAGMATICS
2021
Fit for purpose? Exploring the effect of erroneous conventional expressions in business communication
Griet Boone
Sofie Decock
Nicolas Ruytenbeek
C3
Conference
2021
Good data in business and professional discourse research and teaching : further explorations
Book editor
2021
Interviewing aikido experts : aikido as an embodied pedagogy for recipient design in intercultural business communication
Greet Angèle De Baets
Sofie Decock
Ellen Van Praet
C3
Conference
2021
Leveraging student-led interviews in the multilingual workplace
Geert Jacobs
Astrid Vandendaele
Bookchapter
in
Good data in business and professional discourse research and teaching : further explorations
2021
Linguistic (in)directness in Twitter complaints : a contrastive analysis of railway complaint interactions
Ilse Depraetere
Sofie Decock
Nicolas Ruytenbeek
A1
Journal Article
in
JOURNAL OF PRAGMATICS
2021
Person- versus content-oriented approaches in English and German email responses to customer complaints : a cross-cultural analysis of moves and first-person pronouns
Rebecca Van Herck
Babette Dobbenie
Sofie Decock
A1
Journal Article
in
INTERCULTURAL PRAGMATICS
2021
Reactions to Brexit in images : a multimodal content analysis of shared visual content on Flickr
Catherine Bouko
July De Wilde
Sofie Decock
Orphée De Clercq
Valentina Manchia
David Garcia
A1
Journal Article
in
VISUAL COMMUNICATION
2021
Testing the various guises of conversational human voice : the impact of formality and personalization on customer outcomes in online complaint management
Sofie Decock
Bernard De Clerck
Chloé Lybaert
Koen Plevoets
A2
Journal Article
in
JOURNAL OF INTERNET COMMERCE
2021
What counts as good data in business and professional discourse research and training?
Sofie Decock
Geert Jacobs
Bookchapter
in
Good data in business and professional discourse research and teaching : further explorations
2021
2020
'Can you send us a PM please?' : Service recovery interactions on social media from the perspective of organizational legitimacy
Rebecca Van Herck
Sofie Decock
Bernard De Clerck
A1
Journal Article
in
DISCOURSE CONTEXT & MEDIA
2020
Interpersonal strategies in E-Complaint refusals : textbook advice versus actual situated practice
Sofie Decock
Bernard De Clerck
Rebecca Van Herck
A2
Journal Article
in
BUSINESS AND PROFESSIONAL COMMUNICATION QUARTERLY
2020
2019
Analyzing linguistic in/directness and perceived face-threat in complaint interactions : the development of an annotation guide
Nicolas Ruytenbeek
Sofie Decock
Ilse Depraetere
C3
Conference
2019
Method triangulation in discourse-pragmatic research on complaints
Nicolas Ruytenbeek
Sofie Decock
Ilse Depraetere
C3
Conference
2019
Theory versus practice : a closer look at transactional and interpersonal stance in English electronic complaint refusal notifications
Bernard De Clerck
Sofie Decock
Jasper Vandenberghe
Mathias Seghers
A2
Journal Article
in
ENGLISH TEXT CONSTRUCTION
2019
What makes a complaint im/polite? An experimental study of the influence of verbal modification on affective responses to online complaints
Nicolas Ruytenbeek
Sofie Decock
Ilse Depraetere
C3
Conference
2019
2018
(In)directness and complaints : a reassessment
Sofie Decock
Ilse Depraetere
A1
Journal Article
in
JOURNAL OF PRAGMATICS
2018
Professional discourse in multilingual settings: policies and practices
Sofie Decock
July De Wilde
Sarah Van Hoof
Ellen Van Praet
Bernard De Clerck
A1
Journal Article
in
MULTILINGUA-JOURNAL OF CROSS-CULTURAL AND INTERLANGUAGE COMMUNICATION
2018
Shifting multilingual strategies in a Flemish public healthcare service
July De Wilde
Sarah Van Hoof
Sofie Decock
Pascal Rillof
Ellen Van Praet
A1
Journal Article
in
MULTILINGUA-JOURNAL OF CROSS-CULTURAL AND INTERLANGUAGE COMMUNICATION
2018
The depiction of the 'other woman' in travel texts : a discourse-linguistic analysis = Die darstellung der 'anderen frau‘ in reisetexten : eine diskurslinguistische analyse
Sofie Decock
Uta Schaffers
A1
Journal Article
in
LILI-ZEITSCHRIFT FUR LITERATURWISSENSCHAFT UND LINGUISTIK
2018
2017
'… such are the joys of travelling when you do not speak the language of the country you are passing through ' : Zugänge zur anderen Kultur in Reisetexten von Frauen der 1930er Jahre
Sofie Decock
Uta Schaffers
Bookchapter
in
Reiseliteratur der Moderne und Postmoderne
2017
Customer complaints and disagreements in a multilingual business environment : a discursive-pragmatic analysis
Sofie Decock
Anneleen Spiessens
A1
Journal Article
in
INTERCULTURAL PRAGMATICS
2017
Face-threatening e-mail complaint negotiation in a multilingual business environment : a discursive analysis of refusal and disagreement strategies
Sofie Decock
Anneleen Spiessens
Bookchapter
in
Current issues in intercultural pragmatics
2017
Pregnant girls in the attic - no choices : an analysis of Patrice Toye's Little Black Spiders
Sofie Decock
Kirsten Kumpf Baele
Bookchapter
in
Reproductive rights issues in popular media : international perspectives
2017
Svenja Kranich, Contrastive pragmatics and translation : evaluation, epistemic modality and communicative styles in English and German
Sofie Decock
Bookreview
2017
The effect of online language on perceptions, attitudes and behavioural intentions
Bernard De Clerck
Sofie Decock
Chloé Lybaert
C3
Conference
2017
2016
Intercultural encounters in travel texts of Ella Maillart and Annemarie Schwarzenbach: perspectives from literary studies and linguistics
Sofie Decock
Uta Schaffers
Bookchapter
in
Annemarie Schwarzenbach e a literatura de viagens na Europa dos anos 30
2016
2015
Deutschsprachige elektronische Ablehnungsschreiben als Antwort auf Reklamationen
Sofie Decock
A2
Journal Article
in
GERMANISTISCHE MITTEILUNGEN
2015
Simone Wichor. Zwischen Literatur und Journalismus. Die Reportagen und Feuilletons von Annemarie Schwarzenbach.
Sofie Decock
Bookreview
2015
2014
Holz : Thomas Meinecke
Sofie Decock
Hinde De Metsenaere
Bookchapter
in
Schakelpauzes : teksten van en over Thomas Meinecke
2014
Interculturele bedrijfscommunicatie in een Belgisch-Duitse context
Sofie Decock
Bookchapter
in
Beschouwingen uit een talenhuis
2014
Reizen naar het doorwaaide binnenste van het woord
Sofie Decock
Griet Boone
Bookchapter
in
Ž/Ć : teksten van en over Marica Bodrožić
2014
2013
Annemarie Schwarzenbach
Sofie Decock
Biography
2013
Edition und Rezeption: der 'neue Blick' auf Annemarie Schwarzenbachs Werk
Sofie Decock
Uta Schaffers
Bookchapter
in
Fiktionen und Realitäten : Schriftstellerinnen im deutschsprachigen Literaturbetrieb
2013
Sich Wohn- und Erzählraum schaffen: zur Bewältigung von Alterität in Melinda Nadj Abonjis Roman Tauben fliegen auf
Sofie Decock
Bookchapter
in
Alterität : Festschrift für Heidy Margrit Müller
2013
2012
'als ob ich dort noch etwas zu suchen hätte' : Europa- und Orientdiskurse in Annemarie Schwarzenbachs Erzählung … Sehr viel Geduld
Sofie Decock
Uta Schaffers
A1
Journal Article
in
ARCADIA
2012
Afrikanische Schriften: Reportagen ; Lyrik ; Autobiographisches: mit dem Erstdruck von 'Marc' / Annemarie Schwarzenbach
Book editor
2012
Das Wunder des Baums: zu Annemarie Schwarzenbachs Afrikaroman
Sofie Decock
Uta Schaffers
Walter Fähnders
Bookchapter
in
Afrika im Blick : Afrikabilder im deutschsprachigen Europa, 1870-1970
2012
Die Suche nach bergenden Räumen als Reise- und Schreibprogramm: Annemarie Schwarzenbachs journalistische Afrika-Texte
Sofie Decock
Uta Schaffers
A1
Journal Article
in
ORBIS LITTERARUM
2012
2011
'The loving conquest and embrace': on peaceful heterotopias and utopias in Annemarie Schwarzenbach’s Asian and African travel writings
Sofie Decock
A2
Journal Article
in
WOMEN IN GERMAN YEARBOOK
2011
Das Wunder des Baums: Roman
Book editor
2011
From national to international literature: transcultural German-language literature and culture in the age of global migration
Sofie Decock
Bookreview
2011
Nachwort
Sofie Decock
Walter Fähnders
Uta Schaffers
Bookchapter
in
Das Wunder des Baums : Roman
2011
Reise-Schreiben im Fortgang der Moderne: Annemarie Schwarzenbachs Orient- und Afrikaschriften
Sofie Decock
Uta Schaffers
Bookchapter
in
Das riskante Projekt : die Moderne und ihre Bewältigung
2011
2010
'Dann endeten die Pfade, irgendwo zwischen Himmel und Erde, am Weltenrand': apokalyptische Bilder und apokalyptische Struktur in Annemarie Schwarzenbachs Das Wunder des Baums (1941/42)'
Sofie Decock
Uta Schaffers
Bookchapter
in
Annemarie Schwarzenbach : Werk, Wirkung, Kontext
2010
Papierfähnchen auf einer imaginären Weltkarte: mythische Topo- und Tempografien in den Asien- und Afrikaschriften Annemarie Schwarzenbachs
Sofie Decock
Book
2010
2008
Einleitung: neue Wege zu Annemarie Schwarzenbach.
Sofie Decock
Uta Schaffers
Bookchapter
in
Inside out : textorientierte Erkundungen des Werks von Annemarie Schwarzenbach
2008
Still – kein Wort über die Toten dieses Landes: Gespräche mit den Toten in Annemarie Schwarzenbachs Roman Das glückliche Tal.
Sofie Decock
Uta Schaffers
Bookchapter
in
Inside out : textorientierte Erkundungen des Werks von Annemarie Schwarzenbach
2008
Zwischen Hoffnung und Fatalismus: Annemarie Schwarzenbachs Amerikareportagen.
Sofie Decock
Bookchapter
in
Inside out : textorientierte Erkundungen des Werks von Annemarie Schwarzenbach
2008
inside out: textorientierte Erkundungen des Werks von Annemarie Schwarzenbach
Book editor
2008
2007
'Im Kampfgebiet' : Annemarie Schwarzenbachs Amerikareportages
Sofie Decock
Bookchapter
in
Literatuur en geschiedenis
2007
Die 'geborene'. Renee Schwarzenbach-Wille and her family
Sofie Decock
Bookreview
2007
The angel of the Demawend as judge between paradise and end of the world. Orientalism in Annemarie Schwarzenbach's novel Das 'Ghickliche Tal'
Sofie Decock
A1
Journal Article
in
LILI-ZEITSCHRIFT FUR LITERATURWISSENSCHAFT UND LINGUISTIK
2007
2005
Landscape view and landscape portrait. Perception and aesthetics in the travel report 1780-1820.
Sofie Decock
Bookreview
2005