Do small words make a difference? Investigating the effects of gender-neutral pronouns on mental gender representations and perceptions of text quality in Dutch, French and Norwegian

EM-POLITE: How to get the most out of your e-mail? An experimental study exploring the impact of im/politeness, social status and gender on our responses to e-mail communication.

The effect of linguistic wrapping on customer outcomes. A closer look at interpersonal strategies in German and UK B2C complaint management.

Normativity or creativity? The use and perception of substandard language features in online consumer and corporate comments on social media