Research Explorer

Your browser does not support JavaScript or JavaScript is not enabled. Without JavaScript some functions of this webapplication may be disabled or cause error messages. To enable JavaScript, please consult the manual of your browser or contact your system administrator.

Project

Normativity or creativity? The use and perception of substandard language features in online consumer and corporate comments on social media

Outputs and Outcomes

Publications

Normativity or creativity? The use and perception of non-standard language features in consumer feedback and webcare on corporate social media

Mathias SeghersBernard De ClerckChloé Lybaert

How effective is expressive? Consumer perceptions of new vernacular features in Facebook webcare responses

Mathias SeghersBernard De ClerckChloé Lybaert

A1 Journal Article in LINGUA

The impact of non-standard language on the perceived credibility and usefulness of Facebook reviews : a closer look at old and new vernacular features

Mathias Seghers

Mapping the spread of Dutch non-standard language use on corporate Facebook pages : a corpus-based analysis of service-oriented interaction

Mathias SeghersBernard De ClerckChloé Lybaert

A2 Journal Article in NEDERLANDSE TAALKUNDE (GRONINGEN)

When form deviates from the norm : attitudes towards old and new vernacular features and their impact on the perceived credibility and usefulness of Facebook consumer reviews

Mathias SeghersBernard De ClerckChloé Lybaert

A1 Journal Article in LANGUAGE SCIENCES

Mapping the spread of Dutch non-standard language use on corporate Facebook pages : a corpus-based analysis of service-oriented interaction

Mathias Seghers

The influence of (sub)standard language on credibility during critical moments in online customer communication

Bernard De ClerckChloé LybaertMathias Seghers