Research Explorer

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Researcher

Kristof Coussement

Awards & Distinctions

12 Results

2010

Ensemble classification based on generalized additive models

Koen De BockKristof CoussementDirk Van den Poel

A1 Journal Article in COMPUTATIONAL STATISTICS & DATA ANALYSIS

GAMens: Applies GAMens, GAMrsm and GAMbag ensemble classifiers. R Package version 1.11.

Koen De BockKristof CoussementDirk Van den Poel

Improved marketing decision making in a customer churn prediction context using generalized additive models

Kristof CoussementDries BenoitDirk Van den Poel

A1 Journal Article in EXPERT SYSTEMS WITH APPLICATIONS

2009

Improving customer attrition prediction by integrating emotions from client/company interaction emails and evaluating multiple classifiers

Kristof CoussementDirk Van den Poel

A1 Journal Article in EXPERT SYSTEMS WITH APPLICATIONS

2008

Churn prediction in subscription services: An application of support vector machines while comparing two parameter-selection techniques

Kristof CoussementDirk Van den Poel

A1 Journal Article in EXPERT SYSTEMS WITH APPLICATIONS

Employing SAS® Text Miner Methodology to Become a Customer Genius in Customer Churn Prediction Complaint E-mail Management

Kristof Coussement

Improving customer complaint management by automatic email classification using linguistic style features

Kristof CoussementDirk Van den Poel

Improving customer complaint management by automatic email classification using linguistic style features as predictors

Kristof CoussementDirk Van den Poel

A1 Journal Article in DECISION SUPPORT SYSTEMS

Integrating the voice of customers through call center emails into a decision support system for chum prediction

Kristof CoussementDirk Van den Poel

A1 Journal Article in INFORMATION & MANAGEMENT

Issues in Customer Intelligence: Data and Method Creativity to Improve Marketing Decision Making

Kristof CoussementDirk Van den Poel

2007

Combining Unstructured/Structured information into a traditional churn prediction model (poster presentation)

Kristof CoussementDirk Van den Poel

naam Integrating the voice of customers through call center emails into a churn predictions system

Kristof CoussementDirk Van den Poel