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Onderzoeker
Katrien Verleye
Profiel
Projecten
Publicaties
Activiteiten
66
Resultaten
2021
A choice-based conjoint analysis on customer engagement during the transition to circular economy
Fatima Khitous
Annabelle Depuydt
Andrea Urbinati
Katrien Verleye
C1
Conferentie
2021
An inductive study on person-centricity in the hospital sector : insights from the provider side
Ellen Pipers
Katrien Verleye
Sara Leroi-Werelds
Sandra Streukens
C1
Conferentie
2021
Boosting perceived customer orientation as a driver of patient satisfaction
Katrien Verleye
Arne De Keyser
Sophie Vandepitte
Jeroen Trybou
A1
Artikel in een tijdschrift
in
JOURNAL FOR HEALTHCARE QUALITY
2021
Engaging consumers in the circular transition by designing sharing businesses : a conjoint analysis
Marie-Julie De Bruyne
Katrien Verleye
C1
Conferentie
2021
Engaging consumers in the circular transition by designing sharing businesses : a conjoint analysis
Marie-Julie De Bruyne
Katrien Verleye
C1
Conferentie
2021
From third party to significant other for service encounters : a systematic review on third-party roles and their implications
Liliane Abboud
Nabila As'ad
Nicola Bilstein
Annelies Costers
Bieke Henkens
Katrien Verleye
A1
Artikel in een tijdschrift
in
JOURNAL OF SERVICE MANAGEMENT
2021
Governance dynamics in inter-organizational networks : a meta-ethnographic study
Kaat De Pourcq
Katrien Verleye
A1
Artikel in een tijdschrift
in
EUROPEAN MANAGEMENT JOURNAL
2021
How and why businesses invest in smartness : a battle or not?
Bieke Henkens
Katrien Verleye
Bart Larivière
Helen Perks
C1
Conferentie
2021
Implications of customer participation in outsourcing non-core services to third parties
Kaat De Pourcq
Katrien Verleye
Bart Larivière
Jeroen Trybou
Paul Gemmel
A1
Artikel in een tijdschrift
in
JOURNAL OF SERVICE MANAGEMENT
2021
Managing collaboration in networks within and beyond organizational boundaries
Kaat De Pourcq
Katrien Verleye
Paul Gemmel
Jeroen Trybou
Proefschrift
2021
Smartness configurations and value propositions towards customers
Bieke Henkens
Katrien Verleye
Bart Larivière
Helen Perks
C3
Conferentie
2021
The role of written texts in collaborative boundary work : a dynamic sociomaterial perspective
Kaat De Pourcq
Katrien Verleye
Ann Langley
Joris Voets
C1
Conferentie
2021
The smarter, the better?! Customer well-being, engagement, and perceptions in smart service systems
Bieke Henkens
Katrien Verleye
Bart Larivière
A1
Artikel in een tijdschrift
in
INTERNATIONAL JOURNAL OF RESEARCH IN MARKETING
2021
The smartness highway : four roads of configurations, value propositions, and customer logics
Bieke Henkens
Katrien Verleye
Bart Larivière
Helen Perks
C3
Conferentie
2021
Value proposition dynamics in response to external event triggers
Sara Leroi-Werelds
Katrien Verleye
Nathaniel Line
Liliana Bove
A1
Artikel in een tijdschrift
in
JOURNAL OF BUSINESS RESEARCH
2021
2020
Advies betreffende transitie voor de vorming van een steunpuntfunctie, coördinatiefunctie netwerking en samenwerking, en ombudsfunctie geestelijke gezondheid
Kaat De Pourcq
Katrien Verleye
Joris Voets
Verslag
2020
Design thinking for co-creating circular value
Fatima Khitous
Katrien Verleye
Francesca Ostuzzi
Andrea Urbinati
Raffaella Manzini
C1
Conferentie
2020
Engaging customers and other actors in business model innovation for the transition to a circular economy
Fatima Khitous
Raffaella Manzini
Katrien Verleye
Proefschrift
2020
From third party to significant other for the service encounter : a systematic literature review
Lily Abboud
Nabila As'ad
Nicola Bilstein
Annelies Costers
Bieke Henkens
Katrien Verleye
C3
Conferentie
2020
Making personalization work : a review of 45 years of personalization research and its customer outcomes
Khalid Mehmood
Katrien Verleye
Arne De Keyser
C1
Conferentie
2020
Modularizing services based upon an actor-oriented logic
Kaat De Pourcq
Katrien Verleye
Bart Larivière
Jeroen Trybou
Paul Gemmel
C1
Conferentie
2020
Moving the customer experience field forward : introducing the Touchpoints, Context, Qualities (TCQ) nomenclature
Arne De Keyser
Katrien Verleye
Katherine Lemon
Timothy Keiningham
Philipp Klaus
A1
Artikel in een tijdschrift
in
JOURNAL OF SERVICE RESEARCH
2020
Product-service systems in the transition to a circular economy in the fashion industry : a customer engagement perspective
Fatima Khitous
Katrien Verleye
Andrea Urbinati
C1
Conferentie
2020
Smartness battle : how and why do businesses smart-up their products and services
Bieke Henkens
Katrien Verleye
C1
Conferentie
2020
Stepping out of the shadows : supporting actors’ strategies for managing end-user experiences in service ecosystems
Vicky Story
Judy Zolkiewski
Katrien Verleye
Amin Nazifi
Claire Hannibal
Anthony Grimes
Liliane Abboud
A1
Artikel in een tijdschrift
in
JOURNAL OF BUSINESS RESEARCH
2020
Three decades of customer value research : paradigmatic roots and future research avenues
Valarie A. Zeithaml
Katrien Verleye
Isabella Hatak
Monika Koller
Alexander Zauner
A1
Artikel in een tijdschrift
in
JOURNAL OF SERVICE RESEARCH
2020
2019
Designing, writing-up and reviewing case study research : an equifinality perspective
Katrien Verleye
A1
Artikel in een tijdschrift
in
JOURNAL OF SERVICE MANAGEMENT
2019
Engagement and technology as key enablers for a circular economy
Nicholas Vijverman
Bieke Henkens
Katrien Verleye
Hoofdstuk in een boek
in
Handbook of research on customer engagement
2019
Engaging customers with smart services : a network perspective
Bieke Henkens
Katrien Verleye
Bart Larivière
C3
Conferentie
2019
How to engage employees at organizational frontlines? A response surface analysis of the fit/misfit-engagement model
Bart Larivière
Katrien Verleye
C3
Conferentie
2019
The long and winding road : building legitimacy for complex social innovation in networks
Katrien Verleye
Helen Perks
Thorsten Gruber
Joris Voets
A1
Artikel in een tijdschrift
in
JOURNAL OF PRODUCT INNOVATION MANAGEMENT
2019
Unraveling heterogeneity in customer experiences with service robot constellations
Bart Larivière
Katrien Verleye
Margherita Pagani
Massimo Airoldi
C3
Conferentie
2019
2018
Building legitimacy for new service constellations with a social objective
Katrien Verleye
Helen Perks
Thorsten Gruber
Joris Voets
C1
Conferentie
2018
Customer engagement through personalization and customization
Alexander Bleier
Arne De Keyser
Katrien Verleye
Hoofdstuk in een boek
in
Customer engagement marketing
2018
De opkomst van belevingsgericht service design
Katrien Verleye
Kaat De Pourcq
A4
Artikel in een tijdschrift
in
IMPULS (BRUGGE)
2018
How & why governance dynamics emerge in inter-organizational networks : a meta-ethnographic analysis
Kaat De Pourcq
Katrien Verleye
C1
Conferentie
2018
Metagovernance mechanisms in mental health service systems
Kaat De Pourcq
Katrien Verleye
Joris Voets
C3
Conferentie
2018
Smart use of academic literature in service research : a qualitative approach
Katrien Verleye
Nicola Bilstein
C3
Conferentie
2018
Substitution or augmentation? Understanding customers' reactions to IoT-applications
Bieke Henkens
Katrien Verleye
Bart Larivière
C3
Conferentie
2018
2017
Does the network fit the customer
Kaat De Pourcq
Katrien Verleye
Paul Gemmel
C3
Conferentie
2017
Employee pride : a multidimensional and dynamic phenomenon
Griet Van Der Vurst
Katrien Verleye
Bart Larivière
C3
Conferentie
2017
Paradoxical tensions when opting for a co-creation strategy in a collaborative setting
Katrien Verleye
C3
Conferentie
2017
Unraveling service delivery networks of customers with complex service needs
Katrien Verleye
Bart Larivière
Aurelia De Swaef
C3
Conferentie
2017
What causes imbalance in complex service networks? Evidence from a public health service
Katrien Verleye
Elina Jaakkola
Ian Hodgkinson
Gyuchan Thomas Jun
Gaby Odekerken-Schröder
Johan Quist
A1
Artikel in een tijdschrift
in
JOURNAL OF SERVICE MANAGEMENT
2017
2016
A taxonomy of service delivery systems: contrasting the customer and provider perspective
Katrien Verleye
Arne De Keyser
C1
Conferentie
2016
Circumventing the hidden cost of free services: lessons learnt from social media resisters
Katrien Verleye
Simon Quaschning
Arne De Keyser
C3
Conferentie
2016
Consumers reaction to the privacy costs of free online services – the role of consumer engagement and reactance orientation
Simon Quaschning
Katrien Verleye
Arne De Keyser
C3
Conferentie
2016
Customer engagement in technology-based and high-contact interfaces
Katrien Verleye
Arne De Keyser
Hoofdstuk in een boek
in
Customer engagement : contemporary issues and challenges
2016
Designing the customer journey in a service delivery network: evidence from cancer patient treatments
Kaat De Pourcq
Paul Gemmel
Katrien Verleye
C1
Conferentie
2016
Engaged customers as job Resources or demands for frontline employees?
Katrien Verleye
Paul Gemmel
Deva Rangarajan
A1
Artikel in een tijdschrift
in
JOURNAL OF SERVICE THEORY AND PRACTICE
2016
2015
Paradoxical tensions when developing service innovations in a network setting
Katrien Verleye
Joris Voets
C1
Conferentie
2015
The co-creation experience from the customer perspective: its measurement and determinants
Katrien Verleye
A1
Artikel in een tijdschrift
in
JOURNAL OF SERVICE MANAGEMENT
2015
The impact of professional and organizational identification on the relationship between hospital-physician exchange and customer-oriented behaviour of physicians
Jeroen Trybou
Gaelle De Caluwé
Katrien Verleye
Paul Gemmel
Lieven Annemans
A1
Artikel in een tijdschrift
in
HUMAN RESOURCES FOR HEALTH
2015
2014
Designing service interfaces for customer engagement in the creation of value
Katrien Verleye
Hoofdstuk in een boek
in
Customer experience management : enhancing experience and value through service management
2014
Economic and noneconomic physician-hospital exchange: impact on customer oriented behaviour and the moderating effects of organizational and professional identification
Kaat De Pourcq
Gaelle De Caluwé
Paul Gemmel
Katrien Verleye
Jeroen Trybou
C3
Conferentie
2014
Managing engagement behaviors in a network of customers and stakeholders: evidence from the nursing home sector
Katrien Verleye
Paul Gemmel
Deva Rangarajan
A1
Artikel in een tijdschrift
in
JOURNAL OF SERVICE RESEARCH
2014
Turning customer feedback into gold: challenges and hindrances
Katrien Verleye
Yves Van Vaerenbergh
C3
Conferentie
2014
2013
Ready for a co-creative economy? Implications of customer engagement in value creation for high-contact and technology-based service interfaces
Katrien Verleye
Paul Gemmel
Deva Rangarajan
Proefschrift
2013
The impact of customer engagement behaviors on job engagement among service employees: cross-level moderation by customer orientation
Katrien Verleye
Paul Gemmel
C3
Conferentie
2013
2012
Designing service interfaces in co-creation situations
Katrien Verleye
Paul Gemmel
Deva Rangarajan
C3
Conferentie
2012
2011
Innovation in the elderly care sector: at the edge of chaos
Katrien Verleye
Paul Gemmel
A2
Artikel in een tijdschrift
in
JOURNAL OF MANAGEMENT & MARKETING IN HEALTHCARE
2011
Why indirect customers deserve managers' attention: a quantitative and qualitative study on indirect customer engagement behavior
Katrien Verleye
Paul Gemmel
Deva Rangarajan
C3
Conferentie
2011
2010
Emotional attachment to a hospital: bringing employees and customers into the engagement zone
Paul Gemmel
Katrien Verleye
A2
Artikel in een tijdschrift
in
THE JOURNAL OF APPLIED MANAGEMENT AND ENTREPRENEURSHIP
2010
Service management voor zorgorganisaties
Paul Gemmel
Katrien Verleye
Boek
2010
2009
Innovation in the elderly care sector: at the edge of chaos
Katrien Verleye
Paul Gemmel
Verslag
2009
Manage the human sigma in the hospital
Paul Gemmel
Katrien Verleye
C1
Conferentie
2009
