Legitimation of New Service Constellations in Inter-Organizational Networks

01 January 2018 → Ongoing
Regional and community funding: Special Research Fund
Research disciplines
  • Social sciences
    • Business administration and accounting
    • Management
service innovation inter-organizational collaboration networks legitimation institutional theory service-dominant logic
Project description

This project investigates the legitimation of new service constellations (NSCs) defined as new combinations of interdependent services in inter-organizational collaborations for customers with complex service needs. Specifically, we investigate how NSCs are legitimized throughout the innovation process and the legitimacy of these NSCs from the perspective of the end user.