Code
01N04118
Duration
01 January 2018 → 31 December 2021
Funding
Regional and community funding: Special Research Fund
Promotor
Research disciplines
-
Social sciences
- Business administration and accounting
- Management
Keywords
service innovation
inter-organizational collaboration
networks
legitimation
institutional theory
service-dominant logic
Project description
This project investigates the legitimation of new service constellations (NSCs) defined as new combinations of interdependent services in inter-organizational collaborations for customers with complex service needs. Specifically, we investigate how NSCs are legitimized throughout the innovation process and the legitimacy of these NSCs from the perspective of the end user.