This research is situated in the domain of multilingual and intercultural (digital) communication. The project aims to evaluate the multilingual Fedasil website (https://www.fedasilinfo.be) through an analysis of the current and desired situation. It applies qualitative-quantitative methods to gain insights from (1) applicants for international protection and (2) staff working in collective and individual reception initiatives.
We use three data-collection strategies: (a) in-depth interviews and/or focus discussions with applicants for international protection; (b) screen recordings of user experiences while consulting the fedasilinfo.be website; (c) surveys conducted among staff workign in the reception sector.
This research is carried out with project financing from Fedasil, Belgian Agency for the Reception of Asylum Seekers (National Projects 2021).