Evaluation of the mobile first website

01 January 2021 → 31 December 2021
Federal funding: various
Research disciplines
  • Humanities
    • Translation and interpretation sciences
  • Social sciences
    • Intercultural communication
    • Digital media
asylum and reception digital communication multilingual communication
Project description

This research is situated in the domain of multilingual and intercultural (digital) communication. The project aims to evaluate the multilingual Fedasil website ( through an analysis of the current and desired situation. It applies qualitative-quantitative methods to gain insights from (1) applicants for international protection and (2) staff working in collective and individual reception initiatives.  

We use three data-collection strategies: (a) in-depth interviews and/or focus discussions with applicants for international protection; (b) screen recordings of user experiences while consulting the website; (c) surveys conducted among staff workign in the reception sector.

This research is carried out with project financing from Fedasil, Belgian Agency for the Reception of Asylum Seekers (National Projects 2021).