Research Explorer

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Project

METRICS: Modelling Emotion TRajectories In Customer Service dialogues

Outputs and Outcomes

Publications

Dealing with controversy : an emotion and coping strategy corpus based on role playing

Enrica TroianoSofie LabatMarco Antonio StranisciRossana DamianoViviana PattiRoman Klinger

EmoProgress : cumulated emotion progression analysis in dreams and customer service dialogues

Eileen WemmerSofie LabatRoman Klinger

EmoTwiCS : a corpus for modelling emotion trajectories in Dutch customer service dialogues on Twitter

Sofie LabatThomas DemeesterVeronique Hoste

A1 Journal Article in LANGUAGE RESOURCES AND EVALUATION

Unimodalities count as perspectives in multimodal emotion annotation

Quanqi DuSofie LabatThomas DemeesterVeronique Hoste

An emotional journey : detecting emotion trajectories in Dutch customer service dialogues

Sofie LabatAmir HadifarThomas DemeesterVeronique Hoste

Variation in the expression and annotation of emotions : a Wizard of Oz pilot study

Sofie LabatNaomi AckaertThomas DemeesterVeronique Hoste