Manage settings
MENU
About this site
In het Nederlands
Home
Researchers
Projects
Organisations
Publications
Infrastructure
Contact
Research Explorer
Your browser does not support JavaScript or JavaScript is not enabled. Without JavaScript some functions of this webapplication may be disabled or cause error messages. To enable JavaScript, please consult the manual of your browser or contact your system administrator.
Researcher
Rebecca Van Herck
Profile
Projects
Publications
Activities
Awards & Distinctions
8
Results
2023
The impact of employee empathy on brand trust in organizational complaint response emails : a closer look at linguistic realization
Rebecca Van Herck
Sofie Decock
Bernard De Clerck
Liselot Hudders
A1
Journal Article
in
INTERNATIONAL JOURNAL OF BUSINESS COMMUNICATION
2023
2022
A unique blend of interpersonal and transactional strategies in English email responses to customer complaints in a B2C setting : a move analysis
Rebecca Van Herck
Sofie Decock
Bridgit Corinne Fastrich
A1
Journal Article
in
ENGLISH FOR SPECIFIC PURPOSES
2022
2021
Dear Customer, you've got mail : a closer look at discourse moves, discursive legitimation, and the effects of interpersonal strategies in email responses to customer complaints
Rebecca Van Herck
Sofie Decock
Bernard De Clerck
Dissertation
2021
Person- versus content-oriented approaches in English and German email responses to customer complaints : a cross-cultural analysis of moves and first-person pronouns
Rebecca Van Herck
Babette Dobbenie
Sofie Decock
A1
Journal Article
in
INTERCULTURAL PRAGMATICS
2021
2020
'Can you send us a PM please?' : Service recovery interactions on social media from the perspective of organizational legitimacy
Rebecca Van Herck
Sofie Decock
Bernard De Clerck
A1
Journal Article
in
DISCOURSE CONTEXT & MEDIA
2020
Interpersonal strategies in E-Complaint refusals : textbook advice versus actual situated practice
Sofie Decock
Bernard De Clerck
Rebecca Van Herck
A2
Journal Article
in
BUSINESS AND PROFESSIONAL COMMUNICATION QUARTERLY
2020
2019
Language policy evaluation in business settings
Dieter Vermandere
Lieve Vangehuchten
Rebecca Van Herck
A2
Journal Article
in
EUROPEAN JOURNAL OF LANGUAGE POLICY
2019
2016
When the language bonus becomes an onus : a Belgian case study
Rebecca Van Herck
Dieter Vermandere
A2
Journal Article
in
EUROPEAN JOURNAL OF LANGUAGE POLICY
2016