Research Explorer

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Researcher

Paul Gemmel

208 Results

2023

An organizational design perspective on the monthly self‐scheduling process in nursing homes: A multiple case study

Herlinde WynendaelePaul GemmelDries MynyJeroen Trybou

U Journal Article in Journal of Advanced Nursing

2022

Evaluatie van de aanpak van de covid-19 crisis en beleidsaanbevelingen voor de organisatie van het zorglandschap

Selien VancaillieBram VerschuereJoris VoetsAn De SutterPaul Gemmel

Experienced-based service design in healthcare : an explorative study to improve a hospital’s dialysis process

Paul GemmelMelissa De Regge

Factors related to police reporting in Belgian Sexual Assault Care Centres : are we underestimating the role of support persons?

Saar BaertStefanie De BuyserPaul GemmelKristien RoelensInes Keygnaert

Increased nurse involvement in MDTMs : enhancing patient-centred decision-making in cancer care?

Nadine BoestenMelissa De ReggePaul GemmelKristof Eeckloo

Solid medical hospital waste in times of corona : increased volume but no increased biohazard risk

Norbert FraeymanEva Van BraeckelBruno VerhasseltPaul GemmelKristof EecklooEric Mortier

A2 Journal Article in DETRITUS

Surrounded by time : the patient at the center of intersubjective time relationships

Paul GemmelMelissa De Regge

The impact of imposed measures on individual temporal schemata : a case of students during covid-19

Selien VancailliePaul GemmelMelissa De Regge

The impact of imposed measures on individual temporal schemata : a case of students during covid-19

Selien VancailliePaul GemmelMelissa De Regge

The impact of temporal structures on the temporal schemata of students during Covid-19

Selien VancailliePaul GemmelMelissa De Regge

2021

Differences in work attitudes when nurses get their ideal roster based on their shift preferences

Herlinde WynendaeleJeroen TrybouPaul GemmelDries Myny

Do cash-for-care schemes increase care users’ experience of empowerment? A systematic review

Eva PattynPaul GemmelSophie VandepitteJeroen Trybou

Do custom 3D-printed revision acetabular implants provide enough value to justify the additional costs? The health-economic comparison of a new porous 3D-printed hip implant for revision arthroplasty of Paprosky type 3B acetabular defects and its closest alternative

Philip TackJan VictorPaul GemmelLieven Annemans

A1 Journal Article in ORTHOPAEDICS & TRAUMATOLOGY-SURGERY & RESEARCH

Implications of customer participation in outsourcing non-core services to third parties

Kaat De PourcqKatrien VerleyeBart LarivièreJeroen TrybouPaul Gemmel

A1 Journal Article in JOURNAL OF SERVICE MANAGEMENT

Managing collaboration in networks within and beyond organizational boundaries

Kaat De PourcqKatrien VerleyePaul GemmelJeroen Trybou

My time or yours? Enriching service operations with intersubjective time

Paul GemmelBerthold Rudy MeijboomMelissa De Regge

OPTIMOC : optimizing the multidisciplinary oncology consultation at Belgian oncology departments

Melissa De ReggeNadine BoestenKristof EecklooPaul Gemmel

Systematic review : what is the impact of self-scheduling on the patient, nurse and organization?

Herlinde WynendaelePaul GemmelEva PattynDries MynyJeroen Trybou

A1 Journal Article in JOURNAL OF ADVANCED NURSING

The effect of self-scheduling on organizational justice and work attitudes through leader-member exchange : a cross-sectional study using propensity scores

Herlinde WynendaelePaul GemmelDries MynyJeroen Trybou

A1 Journal Article in INTERNATIONAL JOURNAL OF NURSING STUDIES

The effect of self-scheduling on organizational justice and work attitudes through leader-member exchange : a cross-sectional study using propensity scores

Herlinde WynendaelePaul GemmelDries MynyJeroen Trybou

The impact of cash-for-care schemes on the uptake of community-based and residential care : a systematic review

Eva PattynAmber WerbrouckPaul GemmelJeroen Trybou

A1 Journal Article in HEALTH POLICY

The impact of temporal structures on the temporal schemata of students during COVID-19 : why do they behave the way they do?

Selien VancailliePaul Gemmel

The value of medical 3D printing : hope versus hype

Philip TackPaul GemmelLieven AnnemansJan Victor

2020

Impact of waiting time on the relationship between service quality and patient satisfaction at the ambulatory surgery center

Melissa De ReggeBerthold Rudy MeijboomPaul GemmelKristof Eeckloo

Modularizing services based upon an actor-oriented logic

Kaat De PourcqKatrien VerleyeBart LarivièreJeroen TrybouPaul Gemmel

What is the impact of self-scheduling on the patient, employee and organisation? A systematic review

Herlinde WynendaelePaul GemmelEva PattynJeroen Trybou

2019

A three-step methodology for process-oriented performance : how to enhance automated data collection in healthcare

Kaat De PourcqPaul GemmelJeroen Trybou

A1 Journal Article in INFORMATICS FOR HEALTH & SOCIAL CARE

How operations matters in healthcare standardization

Melissa De ReggePaul Gemmel

A1 Journal Article in INTERNATIONAL JOURNAL OF OPERATIONS & PRODUCTION MANAGEMENT

Personal budget schemes and deinstitutionalization : a systematic review on changes in the organization of care

Eva PattynAmber WerbrouckPaul GemmelJeroen Trybou

Personal budget schemes and deinstitutionalization : a systematic review on changes in the organization of care

Eva PattynAmber WerbrouckPaul GemmelJeroen Trybou

Problem-solving behaviour of nurses in a lean environment

A1 Journal Article in JOURNAL OF NURSING MANAGEMENT

Role of lean leadership in the lean maturity-second-order problem-solving relationship : a mixed methods study

A1 Journal Article in BMJ OPEN

The introduction of hospital networks in Belgium : the path from policy statements to the 2019 legislation

Melissa De ReggeKaat De PourcqPaul GemmelKristof Eeckloo

A1 Journal Article in HEALTH POLICY

The role of governance in different types of interhospital collaboration : a systematic review

Kaat De PourcqMelissa De ReggePaul GemmelKristof Eeckloo

A1 Journal Article in HEALTH POLICY

Throughput efficiency and service quality after process redesign at a cancer day care unit: Two sides of the coin?

Kaat De PourcqPaul GemmelJeroen TrybouVibeke Kruse

A1 Journal Article in EUROPEAN JOURNAL OF CANCER CARE

2018

Customization and personalization in clinical pathways using a modular perspective

Evaluatie van de wetgeving op de associatie, groepering en fusie in de context van toenemende samenwerking tussen ziekenhuizen

Kristof EecklooMelissa De ReggeKaat De PourcqPaul Gemmel

A2 Journal Article in TIJDSCHRIFT VOOR GENEESKUNDE

Hospital networks: how to make them work in Belgium? : facilitators and barriers of different governance models

Kaat De PourcqMelissa De ReggePaul GemmelKristof Eeckloo

A1 Journal Article in ACTA CLINICA BELGICA

Linken met recente beleidsevoluties en kostenschatting : kostenraming

Paul GemmelEva PattynJeroen Trybou

The impact of logarithmic dose banding of anticancer drugs on pharmacy compounding efficiency at Ghent University Hospital

Barbara ClausKaat De PourcqVibeke KrusePaul GemmelJohan Vandenbroucke

A1 Journal Article in EUROPEAN JOURNAL OF HOSPITAL PHARMACY-SCIENCE AND PRACTICE

The role of lean leadership in the lean maturity – second-order problem solving relationship : a multiple case study

Varying viewpoints of Belgian stakeholders on models of interhospital collaboration

Melissa De ReggeKaat De PourcqPaul GemmelKristof Eeckloo

A1 Journal Article in BMC HEALTH SERVICES RESEARCH

2017

Does the network fit the customer

Kaat De PourcqKatrien VerleyePaul Gemmel

Emergency boarding : an integrative framework for analyzing causes and seeking solutions

Paul GemmelPeter De Paepe

A2 Journal Article in JOURNAL OF HOSPITAL ADMINISTRATION

Fulfillment of administrative and professional obligations of hospitals and mission motivation of physicians

Jeroen TrybouPaul GemmelSebastian DesmidtLieven Annemans

A1 Journal Article in BMC HEALTH SERVICES RESEARCH

Governance models for hospital collaborations

Kaat De PourcqMelissa De ReggePaul GemmelKristof Eeckloo

Measuring performance and service quality in health care

Bookchapter in Quality in nuclear medicine

Service quality and patient experiences of ambulatory care in a specialized clinic vs. a general hospital

Melissa De ReggeJeroen TrybouPaul Gemmel

A1 Journal Article in ACTA CLINICA BELGICA

Studie over de uitwerking van indicatoren voor de responsabilisering m.b.t. de werkingskosten van de Zorgkassen

Eva PattynPaul GemmelJeroen Trybou

2016

3D-printing techniques in a medical setting : a systematic literature review

Philip TackJan VictorPaul GemmelLieven Annemans

A1 Journal Article in BIOMEDICAL ENGINEERING ONLINE

A multilevel analysis of factors influencing the flow efficiency of the cataract surgery process in hospitals

Melissa De ReggePaul Gemmel

A1 Journal Article in ACTA OPHTHALMOLOGICA

Are patients ready for communication with radiologists? : results of the R2P2 survey

Jan BosmansPaul Gemmel

A1 Journal Article in ACTA RADIOLOGICA

Designing the customer journey in a service delivery network: evidence from cancer patient treatments

Kaat De PourcqPaul GemmelKatrien Verleye

Determinants of using (non-)fluoroscopy-guided positioning for radiographs

Paul GemmelDimitri BeeckmanJeroen Trybou

Determinants of using (non-)fluoroscopy-guided positioning for radiographs : a case study research

Paul GemmelDimitri BeeckmanJeroen Trybou

A1 Journal Article in JOURNAL OF RADIOLOGICAL PROTECTION

Engaged customers as job Resources or demands for frontline employees?

Katrien VerleyePaul Gemmel

A1 Journal Article in JOURNAL OF SERVICE THEORY AND PRACTICE

Fulfilment of administrative and professional organisational obligations and nurses' customer-oriented behaviours

Jeroen TrybouPaul Gemmel

A1 Journal Article in JOURNAL OF NURSING MANAGEMENT

Measuring performance in hospitals: the development of an operational dashboard to coordinate and optimize patient, material and information flows

Kaat De PourcqPaul GemmelJeroen Trybou

Bookchapter in Boundaryless hospital : rethink and redefine health care management

Product and process variation in the operating theatre: how to innovate supply chain management?

Kaat De PourcqPaul GemmelJeroen Trybou

Service quality of ambulatory care: a comparative mixed-method case study of two Belgian healthcare facilities

Melissa De ReggeJeroen TrybouPaul Gemmel

The impact of economic and noneconomic exchange on physicians' organizational attitudes: the moderating effects of the Chief Medical Officer

Jeroen TrybouPaul GemmelLieven Annemans

A1 Journal Article in HEALTH CARE MANAGEMENT REVIEW

The mediating role of psychological contract violation between psychological contract breach and nursing staff organizational attitudes

Jeroen TrybouPaul Gemmel

A1 Journal Article in NURSING ECONOMICS

2015

Aligning service processes to the nature of care in hospitals : an exploratory study of the impact of variation

Melissa De ReggePaul GemmelRik VerhaegheGeert Hommez

A1 Journal Article in OPERATIONS MANAGEMENT RESEARCH

Analyse en beleidsvoorstellen voor een betere implementatie van methodieken op het vlak van het preventieve gezondheidsbeleid

Isabelle MoncareyKatrien VandeveldeLea MaesJoris VoetsPaul GemmelIlse De Bourdeaudhuij

From business process management to customer process management

A1 Journal Article in BUSINESS PROCSS MANAGEMENT JOURNAL

How administrative and professional ideologies shape the psychological contract of head nurses: a qualitative study

Paul GemmelJeroen Trybou

Improving care processes through optimized design of the operating system

Melissa De ReggePaul GemmelGeert HommezJeroen Trybou

In the eye of the beholder : a qualitative study of mutual obligations and areas of ambiguity in the Hospital-physician relationship

Jeroen TrybouPaul GemmelLieven Annemans

A2 Journal Article in INTERNATIONAL JOURNAL OF HEALTHCARE MANAGEMENT

Knowledge, attitudes and organisational determinants of positioning techniques for radiography

Paul GemmelDimitri BeeckmanJeroen Trybou

Managing a changing health care environment: aligning hospital processes to the nature of care

Melissa De ReggePaul Gemmel

Measuring performance in healthcare

Kaat De PourcqPaul GemmelJeroen Trybou

Nursing staff and their team: impact on intention to leave

Jeroen TrybouSimon MalfaitPaul GemmelEls Clays

A1 Journal Article in INTERNATIONAL NURSING REVIEW

Process performance and service quality in chemotherapy day units: two sides of the same coin

Provider accountability as a driving force towards physician-hospital integration : a systematic review

Jeroen TrybouPaul GemmelLieven Annemans

A1 Journal Article in INTERNATIONAL JOURNAL OF INTEGRATED CARE

The impact of professional and organizational identification on the relationship between hospital-physician exchange and customer-oriented behaviour of physicians

Jeroen TrybouKatrien VerleyePaul GemmelLieven Annemans

A1 Journal Article in HUMAN RESOURCES FOR HEALTH

2014

Economic and noneconomic physician-hospital exchange: impact on customer oriented behaviour and the moderating effects of organizational and professional identification

Kaat De PourcqPaul GemmelKatrien VerleyeJeroen Trybou

Effects of physician-owned specialized facilities in health care: a systematic review

Jeroen TrybouMelissa De ReggePaul GemmelPhilippe DuyckLieven Annemans

A1 Journal Article in HEALTH POLICY

Front-office/back-office configurations and operational performance in complex health services

A1 Journal Article in BRAIN INJURY

Hospital-physician exchanges : the moderating effects of the Chief Medical Officer and organizational trust

Jeroen TrybouPaul GemmelLieven Annemans

Hospital-physician relations : the relative importance of economic, relational and professional attributes to organizational attractiveness

Jeroen TrybouPaul GemmelLieven Annemans

A1 Journal Article in BMC HEALTH SERVICES RESEARCH

How standardized are standardized processes in hospitals: are we there yet?

Melissa De ReggePaul GemmelPhilippe Duyck

How standardized is sequential care?: the case of cataract surgery

Melissa De ReggePaul GemmelRik VerhaegheGeert HommezJeroen TrybouPhilippe Duyck

How to govern physician-hospital exchanges: contractual and relational issues in Belgian hospitals

Jeroen TrybouPaul GemmelLieven Annemans

A1 Journal Article in JOURNAL OF HEALTH SERVICES RESEARCH & POLICY

Knowledge, attitudes and organizational determinants of adequate professional practices: the case of radiographic positioning

Paul GemmelDimitri BeeckmanJeroen Trybou

Managing engagement behaviors in a network of customers and stakeholders: evidence from the nursing home sector

Katrien VerleyePaul GemmelDeva Rangarajan

A1 Journal Article in JOURNAL OF SERVICE RESEARCH

Physician-hospital alignment : economic, administrative and professional aspects

Jeroen TrybouPaul GemmelLieven Annemans

Physician-hospital exchanges: the moderating effects of the Chief Medical Officer

Jeroen TrybouLieven AnnemansPaul Gemmel

The impact of organizational support and leader–member exchange on the work-related behaviour of nursing professionals: the moderating effect of professional and organizational identification

Jeroen TrybouPaul GemmelEls Clays

A1 Journal Article in JOURNAL OF ADVANCED NURSING

The importance of social exchange to nurses and nurse assistants: impact on retention factors

Jeroen TrybouKaat De PourcqPaul Gemmel

A1 Journal Article in JOURNAL OF NURSING MANAGEMENT

2013

Assessing hospital physicians' acceptance of clinical information systems : a review of the relevant literature

Bram PynooTony VoetBart SijnavePaul GemmelWouter DuyckJohan van BraakPhilippe Duyck

A1 Journal Article in PSYCHOLOGICA BELGICA

Do governance choices matter in health care networks? : an exploratory configuration study of health care networks

Annick WillemPaul Gemmel

A1 Journal Article in BMC HEALTH SERVICES RESEARCH

Hospital-physician relationships: a mixed-method study of hospital-physician exchanges in Belgian hospitals

Jeroen TrybouPaul GemmelLieven Annemans

Physician-owned specialized facilities: focused factories or destructive competition?: a systematic review.

Melissa De ReggeJeroen TrybouPaul GemmelPhilippe DuyckLieven Annemans

Process analysis of a multimodality treatment of cervical cancer: variations on a common theme

Melissa De ReggePaul GemmelGert De MeerleerPhilippe Duyck

Ready for a co-creative economy? Implications of customer engagement in value creation for high-contact and technology-based service interfaces

Katrien VerleyePaul GemmelDeva Rangarajan

The impact of customer engagement behaviors on job engagement among service employees: cross-level moderation by customer orientation

Katrien VerleyePaul Gemmel

2012

Designing service interfaces in co-creation situations

Katrien VerleyePaul Gemmel

Health care redesign: managing a changing health care environment

Melissa De ReggePaul GemmelRik VerhaegheBart SijnavePhilippe Duyck

Improving the success of radical innovation projects within established firms: engaging employees across different hierarchal levels

Johan BruneelEls Van de VeldeBart ClaryssePaul Gemmel

A1 Journal Article in TECHNOLOGY ANALYSIS & STRATEGIC MANAGEMENT

In the eye of the beholder: mutual obligations and areas of ambiguity in the hospital-physician relationship

Jeroen TrybouLieven AnnemansPaul Gemmel

Osteoblastic healing response: discordant PET/CT findings

Editorial material

Prosthetic joint infections: radionucle state-of-the-art imaging

A1 Journal Article in EUROPEAN JOURNAL OF NUCLEAR MEDICINE AND MOLECULAR IMAGING

The impact of front-office/ back-office configurations on performance in a complex health service environment: a multiple case study

2011

Innovation in the elderly care sector: at the edge of chaos

Katrien VerleyePaul Gemmel

A2 Journal Article in JOURNAL OF MANAGEMENT & MARKETING IN HEALTHCARE

Open innovation and co-creation as drivers for valorisation opportunities in the care sector

Paul GemmelAnn AckaertJan Van OoteghemFreek Van Baelen

The ties that bind: an integrative framework of physician-hospital alignment

Jeroen TrybouPaul GemmelLieven Annemans

A1 Journal Article in BMC HEALTH SERVICES RESEARCH

Why indirect customers deserve managers' attention: a quantitative and qualitative study on indirect customer engagement behavior

Katrien VerleyePaul Gemmel

2010

An integrative model of the management of hospital physician relationships

Jeroen TrybouPaul GemmelLieven Annemans

Emotional attachment to a hospital: bringing employees and customers into the engagement zone

Paul GemmelKatrien Verleye

A2 Journal Article in THE JOURNAL OF APPLIED MANAGEMENT AND ENTREPRENEURSHIP

Service management voor zorgorganisaties

Paul GemmelKatrien Verleye

2009

Digitizing a radiology department : user acceptance of a picture archiving and communication system

Philippe DuyckPaul GemmelBart Sijnave

Evaluation of hospital service level agreements

A2 Journal Article in INTERNATIONAL JOURNAL OF HEALTH CARE QUALITY ASSURANCE

Innovation in the elderly care sector: at the edge of chaos

Katrien VerleyePaul Gemmel

Manage the human sigma in the hospital

Paul GemmelKatrien Verleye

2008

De gezondheidszorg als complex adaptief systeem: een ander perspectief op innovatie

Paul GemmelLieven De Raedt

Evaluation of Internal Service Level Agreements in the Hospital

Hospital Process Orientation (HPO): the development of a measurement tool

A1 Journal Article in TOTAL QUALITY MANAGEMENT & BUSINESS EXCELLENCE

Recurrent changes in the work environment, job resources and distress among nurses: A comparative cross-sectional survey

Rik VerhaeghePeter VlerickGui De BackerGeorges Van MaelePaul Gemmel

A1 Journal Article in INTERNATIONAL JOURNAL OF NURSING STUDIES

Toekomstig ziekenhuislandschap Vlaanderen

Pascal Van den holenLieven De RaedtJan De MaeseneerPaul Gemmel

2007

Delivering excellent service quality in aviation: A practical guide for internal and external service providers

Governance of business services exchanges: contracts, relations and frontline employee behaviour

How to govern business services exchanges: contractual and relational issues

A1 Journal Article in INTERNATIONAL JOURNAL OF MANAGEMENT REVIEWS

Interne service level agreements: ontwikkeling en implementatie in een Algemeen Ziekenhuis

A2 Journal Article in ACTA HOSPITALIA

Purchased business services influence downstream supply chain members

A1 Journal Article in INTERNATIONAL JOURNAL OF SERVICE INDUSTRY MANAGEMENT

2006

Boundary-spanning behavior of frontline service employees: impact on performance productivity and quality

Hospital Process Orientation (HPO): the development of a measurement tool

Impact of recurrent changes in the work environment on nurses' psychological well-being and sickness absence

Rik VerhaeghePeter VlerickPaul GemmelGeorges Van MaeleGui De Backer

A1 Journal Article in JOURNAL OF ADVANCED NURSING

Loyalty myths: Hyped strategies that will put you out of business and proven tactics that really work

Strategic management of professional service firms, 3rd edition

Work characteristics, psychological well-being and sickness absence among hospital nurses

Rik VerhaeghePaul GemmelPeter Vlerick

证券财务--证券业务培训系列教材

2005

De organisatie en de toegevoegde waarde van materiaallogistiek in ziekenhuizen

Impact of waiting on the perception of service quality in nuclear medicine

Peter VlerickPaul GemmelDirk MatthysRudi Dierckx

A1 Journal Article in NUCLEAR MEDICINE COMMUNICATIONS

Materiaallogistiek in ziekenhuizen

A2 Journal Article in ACTA HOSPITALIA

Service magic: The art of amazing your customers

The project scheduling game (PSG): simulating time/cost trade-offs in projects

Mario VanhouckeAnn VereeckePaul Gemmel

A2 Journal Article in PROJECT MANAGEMENT JOURNAL

2004

Employee-related antecedents of the waiting experience and service quality in outpatient clinics

Paul GemmelPeter Vlerick

Obtaining better performance through Business Process Orientation

Paul GemmelAnn Vereecke

Bookchapter in Integrated performance management : a guide to strategy implementation

Performance at the operational level: quality- and time-based competition

Bookchapter in Integrated performance management : a guide to strategy implementation

Service level agreements: een literatuuroverzicht

Darline VandaelePaul Gemmel

A2 Journal Article in TIJDSCHRIFT VOOR ECONOMIE EN MANAGEMENT

Service-level agreements: overbodige luxe of noodzaak?

Waiting for Godot: waiting in nuclear medicine

Stefanie De ManPaul GemmelPeter VlerickRudi Dierckx

Editorial material

サービス・マネジメント―統合的アプローチ〈中〉 [単行本]

2003

Analysing queuing systems in service environments

Bookchapter in Services management : an integrated approach

Benchmarking van prestatie-indicatoren: het gebruik van Activity-based Productivity Analysis en Data Envelopment Analysis bij efficiëntiebenchmarking in dienstenorganisaties

Bookchapter in Strategisch besturen met de balanced scorecard

Compendium gezondheidszorg en -statistiek: de cijfers en het verhaal erachter

Data envelopment analysis

Bookchapter in Services management : an integrated approach

Facilities management

Bookchapter in Services management : an integrated approach

Geïntegreerde prestatiemeting: een vergelijkende studie van de ontwikkeling en implementatie in ziekenhuizen en productiebedrijven

Performance measurement systems in service firms

Bookchapter in Services Management: An Integrated approach

Procesgerichte organisatiestructuren in de gezondheidszorg: een uitdaging voor het huidige millenium?

Productivity and service quality perceptions in ambulatory care clinics

Peter VlerickPaul GemmelRudi Dierckx

Bookchapter in New Organizational Challenges for Human Service Work

Service guarantees and service-level agreements

Bookchapter in Services management : an integrated approach

Service process design and management

Bookchapter in Services management : an integrated approach

Services management: an integrated approach

Simulation as a tool in designing services

Bookchapter in Services management : an integrated approach

2002

Beheersen en herdenken van processen in ziekenhuizen: op zoek naar de patiënt

Efficiency benchmarking of Bank Branches for staffing purposes using DEA

Bookchapter in Quality in service : crossing borders

Het operatiekwartier: knooppunt of knelpunt ?

Patients' and personnel's perceptions of service quality and patient satisfaction in nuclear medicine.

Stefanie De ManPaul GemmelPeter VlerickPeter van RijkRudi Dierckx

A1 Journal Article in EUROPEAN JOURNAL OF NUCLEAR MEDICINE AND MOLECULAR IMAGING

Special issue on operations management in health care : guest editorial

Editorial material

The impact of elements of the wait experience on service quality perception

Paul GemmelPeter VlerickDirk MatthysRudi Dierckx

2001

Patients' and personnel's perceptions of service quality and patient satisfaction in nuclear medicine

Stefanie De ManPaul GemmelPeter VlerickRudi Dierckx

Productivity and service quality in ambulatory care clinics

Relationship between coding quality and case-mix performance of hospitals

The relationship between perception of service quality and waiting time in Nuclear Medicine

Stefanie De ManPaul GemmelPeter VlerickRudi Dierckx

Work pressure and service quality in ambulatory care clinics

2000

Benchmarking best practices in a multi-site service environment

Steven DesmetPaul Gemmel

Bookchapter in Pursuing service excellence : practices and insights

Measuring performance of hospital capacity management: Making the invisible visible

Paul GemmelRoland Van Dierdonck

Recognising the design in practice in service operations analysis

The dynamic relationship between productivity, work pressure and service quality in ambulatory care clinics

Paul GemmelPeter VlerickRudi Dierckx

Bookchapter in Service quality in the New Economy : interdisciplinary and international dimensions

1999

A theoretical framework of international operations networks in pure service industries

Paul GemmelAnn VereeckeRoland Van Dierdonck

Bookchapter in Managing operations networks

Admission scheduling in hospitals: the gap between theory and practice

Paul GemmelRoland Van Dierdonck

A1 Journal Article in INTERNATIONAL JOURNAL OF OPERATIONS & PRODUCTION MANAGEMENT

Evaluation of Belgian hospital quality programs: divergent perceptions of progress towards TQM

Measuring technical efficiency of hospital pharmacies using activity-based productivity analysis

1998

Analysing queuing systems in service

Bookchapter in Service management : an integrated approach

Benchmarking best practices in a multi-service environment

Dealing with productivity and quality indicators in a service environment: some field experiences

A1 Journal Article in INTERNATIONAL JOURNAL OF SERVICE INDUSTRY MANAGEMENT

Defining a service strategy

Bookchapter in Services management : an integrated approach

Defining the service concept

Bookchapter in Service management : an integrated approach

Evaluation of Belgian hospital quality programs: divergent perceptions of progress towards TQM

Performance measurement systems in service firms

Bookchapter in Service management : an integrated approach

Pricing services

Marion Debruyne

Bookchapter in Services management : an integrated approach

Simulation as a tool in designing services

Bookchapter in Service management : an integrated approach

Wachten: hoe lang nog?

A4 Journal Article in MANAGEMENT JAARBOEK

1997

Admission scheduling in hospitals: the gap between theory and practice

Paul GemmelRoland Van Dierdonck

Bookchapter in Managing service operations : lessons from the service and the manufacturing sectors

Dealing with productivity and quality indicators in a service environment: some field experiences

Paul GemmelRoland Van Dierdonck

Bookchapter in Managing service operations : lessons from the service and the manufacturing sectors

1996

Operationeel management in algemene ziekenhuizen: management van onzekerheid

A4 Journal Article in MANAGEMENT JAARBOEK

Planning en staffing van verpleegkundigen op basis van een beslissingsondersteunend systeem

A4 Journal Article in HOSPITALIA

Wachten: hoe lang nog?

A4 Journal Article in MANAGEMENT JAARBOEK

1995

A simulation-based experimental investigation of a hospital service requirements planning system under different sources of uncertainty

Paul GemmelWerner Bruggeman

Haalbaarheidsonderzoek samenwerkingsnetwerk ziekenhuizen in de Euregio Scheldemond

Service requirements planning in hospitals: another view on admission scheduling

Bookchapter in Services management : new directions and perspectives

The design of a MRP-based hospital service requirements planning system: the impact of different sources of uncertainty

Ziekenhuiszorg in Zeeuwsch-Vlaanderen en Belgisch Vlaanderen: een grensoverschrijdende verkenning van belangen

A4 Journal Article in HET ZIEKENHUIS

1994

Geïntegreerde capaciteitsbehoefteplanning in een coronaire zorgfaciliteit op basis van diagnosis-related groups (DRG) en materiaalbehoefteplanning (MRP): simulatieexperimenten

Measuring hospital productivity: a review and the case of Belgian hospitals

Paul GemmelRoland Van Dierdonck

The structuring of a bill of resources for capacity planning in hospitals

1993

Een exploratieve studie voor het ontwerp van een systeem voor geïntegreerde middelenbehoefteplanning in ziekenhuizen

Bookchapter in Communication and Integration in Healthcare Informatics

Tuning around Defence Industries: A Technological Perspective. DVSM WP * 11-92

Roland Van DierdonckKoenraad DebackerePaul Gemmel

A2 Journal Article in review for Defense Economy Journal, 1992

1992

An operations management view on capacity planning in hospitals

1991

An integrative approach towards capacity planning in hospitals: the management of case-mix; review and further research directions

1990

New technology based firms: an instrument in the diffusion process of radical innovations - case studies in the Belgian artificial intelligence and biotechnology area

Bookchapter in Building European ventures

Operationeel management in ziekenhuizen voor verpleegkundigen en paramedici

A4 Journal Article in HOSPITALIA

Operationeel management in ziekenhuizen voor verpleegkundigen en paramedici

A2 Journal Article in TIJDSCHRIFT VOOR ZIEKENVERPLEGING

Admission scheduling in acute care hospitals: does the practice fit with the theory ? The case of Flemish hospitals. In 1997 Proceedings Decision Sciences Institute, Volume 3, pp. 1461-1469, 1997.

Paul GemmelRoland Van Dierdonck

An Analytical and Systematical View on Integrated Capacity Planning in Hospitals. Decisions Sciences Institute Annual Conference, San Francisco, November 1992.

Roland Van DierdonckPaul Gemmel

Service Management: An Integrated approach. Pittman Publishing, London, 1998, 505 p.

Roland Van DierdonckPaul Gemmel