Research Explorer

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Researcher

Nanouk Verhulst

9 Results

2021

Viewpoint : using neuroscience tools in service research

Nanouk VerhulstIris VermeirHendrik Slabbinck

A1 Journal Article in JOURNAL OF SERVICES MARKETING

2020

A neurophysiological exploration of the dynamic nature of emotions during the customer experience

Nanouk VerhulstIris VermeirHendrik SlabbinckBart LarivièreMaurizio MauriVincenzo Russo

A1 Journal Article in JOURNAL OF RETAILING AND CONSUMER SERVICES

2019

Boosting service performance by dark chocolate seduction

Nanouk VerhulstHendrik SlabbinckIris Vermeir

A1 Journal Article in JOURNAL OF SERVICES MARKETING

2018

A multi-method exploration of affective processes throughout the customer journey

Nanouk VerhulstIris VermeirHendrik SlabbinckBart Larivière

Self-serving technology or an employee? A neurological approach

Hendrik SlabbinckIris VermeirNanouk VerhulstMaurizio Mauri

2017

Self-service technology or an employee? That's the question: A neuroscientific approach

Nanouk VerhulstIris VermeirHendrik SlabbinckMaurizio MauriVincenzo Russo

Self-service technology or an employee? That's the question: A neuroscientific approach

Nanouk VerhulstHendrik SlabbinckIris VermeirMaurizio MauriVincenzo Russo

2015

Do neurotransmitters shape our reactions to service encounters? The case of SE & OT

Nanouk VerhulstIris VermeirHendrik Slabbinck

Do neurotransmitters shape our reactions to service encounters? The case of serotonin & oxytocin

Nanouk VerhulstIris VermeirHendrik Slabbinck