Research Explorer

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Researcher

Lieze Schoofs

Awards & Distinctions

9 Results

2021

Communicating sadness : the impact of emotional crisis communication on the organizational post-crisis reputation

Lieze SchoofsAn-Sofie Claeys

A1 Journal Article in JOURNAL OF BUSINESS RESEARCH

2020

The importance of empathy for the effectiveness of organizational crisis communication

Lieze SchoofsAn-Sofie Claeys

The power of empathy : the dual impacts of an emotional voice in organizational crisis communication

Aurélie De WaeleLieze SchoofsAn-Sofie Claeys

A1 Journal Article in JOURNAL OF APPLIED COMMUNICATION RESEARCH

2019

The role of empathy in crisis communication : providing a deeper understanding of how organizational crises and crisis communication affect reputation

Lieze SchoofsAn-Sofie ClaeysAurélie De WaeleVeroline Cauberghe

A1 Journal Article in PUBLIC RELATIONS REVIEW

2018

Empathy as a driver of consumers’ attitudinal responses to organizational crises and crisis communication

Lieze SchoofsAn-Sofie ClaeysAurélie De WaeleVeroline Cauberghe

The impact of emotional crisis communication on stakeholders’ empathy with an organization in crisis and post-crisis reputation

Lieze SchoofsAn-Sofie Claeys

2017

Crisis timing strategies : stealing thunder with the back against the wall and the moderating role of crisis type

Lieze SchoofsAn-Sofie Claeys

What is the role of social media in crisis communication and does it depend on the crisis stage? : A comparison between Twitter and newspapers

Lieze SchoofsAn-Sofie ClaeysEva Koppen

2016

Can stakeholders empathy with an organization in crisis explain the effectiveness of crisis response strategies?

Lieze SchoofsAn-Sofie Claeys