Research Explorer

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Researcher

Kaat De Pourcq

Publications & Research Data

Awards & Distinctions

43 Results

2026

Enhancing service for consumers experiencing vulnerabilities : the inclusive side of AI-driven technologies – a systematic literature review

Chiara De Brabant-BibiKaat De PourcqKatrien Verleye

Toward circularity through servitization : ecosystem orchestration strategies of incumbent firms

Lisa AntonissenKatrien VerleyeKaat De Pourcq

2025

Emergence of circular service ecosystems : a multiple case study

Lisa AntonissenKatrien VerleyeKaat De Pourcq

Emerging service ecosystems for circularity : the importance of product circulation

Lisa AntonissenKatrien VerleyeKaat De Pourcq

Ontwikkelen van een gebruikersperspectief in de inspectiepraktijk van Zorginspectie

Chiara De Brabant-BibiKaat De PourcqKatrien Verleye

Ontwikkelen van een gebruikersperspectief in de inspectiepraktijk van Zorginspectie

Chiara De Brabant-BibiKaat De PourcqKatrien Verleye

Lecture / Speech

Scanxiety, more than fear alone : a design-thinking approach to redesign the cancer care journey

Hannes VanpoeckeKaat De PourcqPaul GemmelMelissa De ReggeBerthold Rudy Meijboom

Scanxiety, more than fear alone : a design-thinking approach to redesign the cancer care journey

Hannes VanpoeckeKaat De PourcqPaul GemmelBerthold Rudy MeijboomMelissa De Regge

Scanxiety, more than fear alone : a design-thinking approach to redesign the cancer care journey

Hannes VanpoeckeKaat De PourcqPaul GemmelBerthold Rudy MeijboomMelissa De Regge

Shaping service ecosystems in which products circulate : a multiple case study

Lisa AntonissenKatrien VerleyeKaat De Pourcq

2024

Autoethnographic research for service scholars with transformative ambitions

Kaat De PourcqKatrien Verleye

Governance modellen voor ziekenhuisfusies, uitdagingen, ‘best practices’, post-fusie integratie

Melissa De ReggeKaat De Pourcq

2023

Implementing quality measurement in the field of drug treatment and harm reduction : a case study in Flanders

Kaat De PourcqSvin DeneckereDirk De Wachter

A2 Journal Article in ADIKTOLOGIE

2022

Governance dynamics in inter-organizational networks : a meta-ethnographic study

Kaat De PourcqKatrien Verleye

A1 Journal Article in EUROPEAN MANAGEMENT JOURNAL

2021

Implications of customer participation in outsourcing non-core services to third parties

Kaat De PourcqKatrien VerleyeBart LarivièreJeroen TrybouPaul Gemmel

A1 Journal Article in JOURNAL OF SERVICE MANAGEMENT

Managing collaboration in networks within and beyond organizational boundaries

Kaat De PourcqKatrien VerleyePaul GemmelJeroen Trybou

The role of written texts in collaborative boundary work : a dynamic sociomaterial perspective

Kaat De PourcqKatrien VerleyeAnn LangleyJoris Voets

2020

Advies betreffende transitie voor de vorming van een steunpuntfunctie, coördinatiefunctie netwerking en samenwerking, en ombudsfunctie geestelijke gezondheid

Kaat De PourcqKatrien VerleyeJoris Voets

Modularizing services based upon an actor-oriented logic

Kaat De PourcqKatrien VerleyeBart LarivièreJeroen TrybouPaul Gemmel

Personal and interpersonal drivers that contribute to the intention to use gerontechnologies

Melissa De ReggeFreek Van BaelenGabriela BeirãoAnouk Den AmbtmanKaat De PourcqJoana Carmo DiasJay Kandampully

A1 Journal Article in GERONTOLOGY

2019

A three-step methodology for process-oriented performance : how to enhance automated data collection in healthcare

Kaat De PourcqPaul GemmelBen DevisJan Van OoteghemTom De CaluwéJeroen Trybou

A1 Journal Article in INFORMATICS FOR HEALTH & SOCIAL CARE

The introduction of hospital networks in Belgium : the path from policy statements to the 2019 legislation

Melissa De ReggeKaat De PourcqCarine Van de VoordeKoen Van den HeedePaul GemmelKristof Eeckloo

A1 Journal Article in HEALTH POLICY

The role of governance in different types of interhospital collaboration : a systematic review

Kaat De PourcqMelissa De ReggeKoen Van den HeedeCarine Van de VoordePaul GemmelKristof Eeckloo

A1 Journal Article in HEALTH POLICY

Throughput efficiency and service quality after process redesign at a cancer day care unit: Two sides of the coin?

Kaat De PourcqPaul GemmelJeroen TrybouVibeke Kruse

A1 Journal Article in EUROPEAN JOURNAL OF CANCER CARE

2018

De opkomst van belevingsgericht service design

Katrien VerleyeKaat De Pourcq

A4 Journal Article in IMPULS (BRUGGE)

Evaluatie van de wetgeving op de associatie, groepering en fusie in de context van toenemende samenwerking tussen ziekenhuizen

Kristof EecklooMelissa De ReggeKaat De PourcqPaul GemmelStefaan Callens

A2 Journal Article in TIJDSCHRIFT VOOR GENEESKUNDE

Hospital networks: how to make them work in Belgium? : facilitators and barriers of different governance models

Kaat De PourcqMelissa De ReggeKoen Van den HeedeCarine Van de VoordePaul GemmelKristof Eeckloo

A1 Journal Article in ACTA CLINICA BELGICA

How & why governance dynamics emerge in inter-organizational networks : a meta-ethnographic analysis

Kaat De PourcqKatrien Verleye

Metagovernance mechanisms in mental health service systems

Kaat De PourcqKatrien VerleyeJoris Voets

The impact of logarithmic dose banding of anticancer drugs on pharmacy compounding efficiency at Ghent University Hospital

Barbara ClausKaat De PourcqNELE CLOTTENSVibeke KrusePaul GemmelJohan Vandenbroucke

A1 Journal Article in EUROPEAN JOURNAL OF HOSPITAL PHARMACY-SCIENCE AND PRACTICE

Varying viewpoints of Belgian stakeholders on models of interhospital collaboration

Melissa De ReggeKaat De PourcqPaul GemmelCarine Van de VoordeKoen Van den HeedeKristof Eeckloo

A1 Journal Article in BMC HEALTH SERVICES RESEARCH

2017

Does the network fit the customer

Kaat De PourcqKatrien VerleyePaul Gemmel

Enhancing the healthcare experience: the role of technology in elderly care

Anouk Den AmbtmanGabriela BeirãoJay KandampullyJoana DiasKaat De PourcqMelissa De Regge

Governance models for hospital collaborations

Kaat De PourcqMelissa De ReggeStefaan CallensMathilde CoëfféLiesbeth Van LeuvenPaul GemmelKoen Van den HeedeCarine Van de VoordeKristof Eeckloo

Health care technology adaption for elderly : does the family matter?

Melissa De ReggeGabriela BeirãoAnouk Den AmbtmanKaat De PourcqJoana DiasJay Kandampully

The role of hospitals in bridging the care continuum : a systematic review of coordination of care and follow-up for adults with chronic conditions

Melissa De ReggeKaat De PourcqBert MeijboomJeroen TrybouEric MortierKristof Eeckloo

A1 Journal Article in BMC HEALTH SERVICES RESEARCH

2016

Designing the customer journey in a service delivery network: evidence from cancer patient treatments

Kaat De PourcqPaul GemmelKatrien Verleye

Measuring performance in hospitals: the development of an operational dashboard to coordinate and optimize patient, material and information flows

Kaat De PourcqPaul GemmelJeroen Trybou

Bookchapter in Boundaryless hospital : rethink and redefine health care management

Product and process variation in the operating theatre: how to innovate supply chain management?

Kaat De PourcqPaul GemmelBen DevisJeroen Trybou

The healthcare experience : the supportive role of technology and people in the elderly care sector

Gabriela BeiraoAnouk Den AmbtmanKaat De PourcqMelissa De ReggeJoana Simões do Carmo DiasJay Kandampully

2015

Measuring performance in healthcare

Kaat De PourcqPaul GemmelJeroen Trybou

2014

Economic and noneconomic physician-hospital exchange: impact on customer oriented behaviour and the moderating effects of organizational and professional identification

Kaat De PourcqGaelle De CaluwéPaul GemmelKatrien VerleyeJeroen Trybou

The importance of social exchange to nurses and nurse assistants: impact on retention factors

Jeroen TrybouKaat De PourcqMichel PaeshuysePaul Gemmel

A1 Journal Article in JOURNAL OF NURSING MANAGEMENT