Manage settings
MENU
About this site
In het Nederlands
Home
Researchers
Projects
Organisations
Publications
Infrastructure
Contact
Research Explorer
Your browser does not support JavaScript or JavaScript is not enabled. Without JavaScript some functions of this webapplication may be disabled or cause error messages. To enable JavaScript, please consult the manual of your browser or contact your system administrator.
Researcher
Dirk Van den Poel
Profile
Projects
Publications
Activities
Awards & Distinctions
227
Results
2025
Customer experiences and coping behaviors during crisis situations : the role of service adaptation and service transformation
Bart Larivière
Lisa Schetgen
Matthias Bogaert
Dirk Van den Poel
A1
Journal Article
in
JOURNAL OF BUSINESS RESEARCH
2025
2024
360 Degrees rumor detection : when explanations got some explaining to do
Bram Janssens
Lisa Schetgen
Matthias Bogaert
Matthijs Meire
Dirk Van den Poel
A1
Journal Article
in
EUROPEAN JOURNAL OF OPERATIONAL RESEARCH
2024
B2Boost : instance-dependent profit-driven modelling of B2B churn
Bram Janssens
Matthias Bogaert
Astrid Bagué
Dirk Van den Poel
A1
Journal Article
in
ANNALS OF OPERATIONS RESEARCH
2024
Hands-On Data Engineering with R, Python and PostgreSQL
Michel Ballings
Dirk Van den Poel
Book
2024
2023
Hoe mobiele-telefoondata bijdragen aan de verbetering van criminaliteitsratio’s en de voorspelling van criminaliteit in tijd en ruimte
Thom Snaphaan
Anneleen Rummens
Nico Van de Weghe
Dirk Van den Poel
Lieven Pauwels
Wim Hardyns
A2
Journal Article
in
TIJDSCHRIFT VOOR VEILIGHEID
2023
Over hoe mobiele-telefoondata bijdragen aan de verbetering van criminaliteitsratio’s en de voorspelling van criminaliteit in tijd en ruimte
Thom Snaphaan
Anneleen Rummens
Nico Van de Weghe
Dirk Van den Poel
Lieven Pauwels
Wim Hardyns
Workingpaper
2023
2022
Hands-on data engineering with R, Python and PostgreSQL
Michel Ballings
Dirk Van den Poel
Book
2022
Investigating parallel implementations of genetic algorithms for stochastic part-of-speech tagging
Shimanto Rahman
Matthias Bogaert
Dirk Van den Poel
C3
Conference
2022
Using deep learning for animal monitoring to improve animal welfare in dairy cattle
Arno Liseune
Dirk Van den Poel
Miel Hostens
Dissertation
2022
2021
A performance analysis of fault recovery in stream processing frameworks
Giselle van Dongen
Dirk Van den Poel
A1
Journal Article
in
IEEE ACCESS
2021
Adding interpretability to predictive maintenance by machine learning on sensor data
Bram Steurtewagen
Dirk Van den Poel
A1
Journal Article
in
COMPUTERS & CHEMICAL ENGINEERING
2021
Box office sales and social media : a cross-platform comparison of predictive ability and mechanisms
Matthias Bogaert
Michel Ballings
Dirk Van den Poel
Asil Oztekin
A1
Journal Article
in
DECISION SUPPORT SYSTEMS
2021
Do mobile phone data provide a better denominator in crime rates and improve spatiotemporal predictions of crime?
Anneleen Rummens
Thom Snaphaan
Nico Van de Weghe
Dirk Van den Poel
Lieven Pauwels
Wim Hardyns
A1
Journal Article
in
ISPRS INTERNATIONAL JOURNAL OF GEO-INFORMATION
2021
Evaluating the influence of Airbnb listings’ descriptions on demand
Bram Janssens
Matthias Bogaert
Dirk Van den Poel
A1
Journal Article
in
INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT
2021
Influencing factors in the scalability of distributed stream processing jobs
Giselle van Dongen
Dirk Van den Poel
A1
Journal Article
in
IEEE ACCESS
2021
Leveraging sequential information from multivariate behavioral sensor data to predict the moment of calving in dairy cattle using deep learning
Arno Liseune
Dirk Van den Poel
Peter R. Hut
Frank J. C. M. van Eerdenburg
Miel Hostens
A1
Journal Article
in
COMPUTERS AND ELECTRONICS IN AGRICULTUR
2021
Open stream processing benchmark : an extensive analysis of distributed stream processing frameworks
Giselle van Dongen
Dirk Van den Poel
Dissertation
2021
Predicting donation behavior : acquisition modeling in the nonprofit sector using Facebook data
Lisa Schetgen
Matthias Bogaert
Dirk Van den Poel
A1
Journal Article
in
DECISION SUPPORT SYSTEMS
2021
Predicting self‐declared movie watching behavior using Facebook data and information‐fusion sensitivity analysis
Matthias Bogaert
Michel Ballings
Rob Bergmans
Dirk Van den Poel
A1
Journal Article
in
DECISION SCIENCES
2021
Predicting the milk yield curve of dairy cows in the subsequent lactation period using deep learning
Arno Liseune
Matthieu Salamone
Dirk Van den Poel
Bonifacius Van Ranst
Miel Hostens
A1
Journal Article
in
COMPUTERS AND ELECTRONICS IN AGRICULTURE
2021
Predictive analytics as a value-driver in industry 4.0
Bram Steurtewagen
Dirk Van den Poel
Dissertation
2021
2020
Evaluation of stream processing frameworks
Giselle van Dongen
Dirk Van den Poel
A1
Journal Article
in
IEEE TRANSACTIONS ON PARALLEL AND DISTRIBUTED SYSTEMS
2020
Leveraging latent representations for milk yield prediction and interpolation using deep learning
Arno Liseune
Matthieu Salamone
Dirk Van den Poel
Bonifacius Van Ranst
Miel Hostens
A1
Journal Article
in
COMPUTERS AND ELECTRONICS IN AGRICULTURE
2020
Machine learning refinery sensor data to predict catalyst saturation levels
Bram Steurtewagen
Dirk Van den Poel
A1
Journal Article
in
COMPUTERS & CHEMICAL ENGINEERING
2020
Will they stay or will they go? Predicting customer churn in the energy sector
Michela Vezzoli
Cristina Zogmaister
Dirk Van den Poel
A2
Journal Article
in
APPLIED MARKETING ANALYTICS
2020
2019
Acquisition modeling in the nonprofit sector based on Facebook data
Lisa Schetgen
Matthias Bogaert
Dirk Van den Poel
C3
Conference
2019
Evaluating multi-label classifiers and recommender systems in the financial service sector
Matthias Bogaert
Justine Lootens
Dirk Van den Poel
Michel Ballings
A1
Journal Article
in
EUROPEAN JOURNAL OF OPERATIONAL RESEARCH
2019
Examining the relationship between crime and the ambient population using mobile phone data : the case of Belgium
Anneleen Rummens
Thom Snaphaan
Wim Hardyns
Lieven Pauwels
Dirk Van den Poel
Nico Van de Weghe
C3
Conference
2019
Root cause analysis of compressor failure by machine learning
Bram Steurtewagen
Dirk Van den Poel
P1
Conference
2019
The role of marketer-generated content in customer engagement marketing
Matthijs Meire
Kelly Hewett
Michel Ballings
V. Kumar
Dirk Van den Poel
A1
Journal Article
in
JOURNAL OF MARKETING
2019
2018
A Marketing perspective on social media usefulness
Matthijs Meire
Dirk Van den Poel
Dissertation
2018
Advanced geomarketing modeling techniques for retail networks
Matthias De Beule
Dirk Van den Poel
Nico Van de Weghe
Dissertation
2018
Dynamics between social media engagement, firm-generated content, and live and time-shifted TV viewing
Vijay Viswanathan
Edward C. Malthouse
Ewa Maslowska
Steven Hoornaert
Dirk Van den Poel
A1
Journal Article
in
JOURNAL OF SERVICE MANAGEMENT
2018
Evaluating the importance of different communication types in romantic tie prediction on social media
Matthias Bogaert
Michel Ballings
Dirk Van den Poel
A1
Journal Article
in
ANNALS OF OPERATIONS RESEARCH
2018
Harnessing the power of social media in predictive analytics
Matthias Bogaert
Dirk Van den Poel
Michel Ballings
Dissertation
2018
Integration of customer data in a fleet scheduling optimization problem
Dauwe Vercamer
Dirk Van den Poel
Dissertation
2018
Latency measurement of fine-grained operations in benchmarking distributed stream processing frameworks
Giselle van Dongen
Bram Steurtewagen
Dirk Van den Poel
P1
Conference
2018
The value of social media for marketing and innovation
Steven Hoornaert
Dirk Van den Poel
Dissertation
2018
2017
Identifying new product ideas : waiting for the wisdom of the crowd or screening ideas in real time
Steven Hoornaert
Michel Ballings
Edward C Malthouse
Dirk Van den Poel
A1
Journal Article
in
JOURNAL OF PRODUCT INNOVATION MANAGEMENT
2017
Identifying soccer players on Facebook through predictive analytics
Matthias Bogaert
Michel Ballings
Martijn Hosten
Dirk Van den Poel
A1
Journal Article
in
DECISION ANALYSIS
2017
Incorporating sequential information in bankruptcy prediction with predictors based on Markov for discrimination
Andrey Volkov
Dries Benoit
Dirk Van den Poel
A1
Journal Article
in
DECISION SUPPORT SYSTEMS
2017
Predicting Movie Watching Behavior using Facebook data and Information-fusion Sensitivity Analysis
Matthias Bogaert
Michel Ballings
Rob Bergmans
Dirk Van den Poel
C3
Conference
2017
The added value of social media data in B2B customer acquisition systems : a real-life experiment
Matthijs Meire
Michel Ballings
Dirk Van den Poel
A1
Journal Article
in
DECISION SUPPORT SYSTEMS
2017
bayesQR : a Bayesian approach to quantile regression
Dries Benoit
Dirk Van den Poel
A1
Journal Article
in
JOURNAL OF STATISTICAL SOFTWARE
2017
2016
Equity price direction prediction for day trading ensemble classification using technical analysis indicators with interaction effects
Dirk Van den Poel
Celine Chesterman
Maxim Koppen
Michel Ballings
P1
Conference
2016
Evaluating the Importance of Different Communication Types in Tie Strength Prediction on Social Media
Matthias Bogaert
Michel Ballings
Dirk Van den Poel
C3
Conference
2016
Identification of interdisciplinary ideas
Dirk Thorleuchter
Dirk Van den Poel
A1
Journal Article
in
INFORMATION PROCESSING & MANAGEMENT
2016
Integrating expert knowledge and multilingual web crawling data in a lead qualification system
Jeroen D'Haen
Dirk Van den Poel
Dirk Thorleuchter
Dries Benoit
A1
Journal Article
in
DECISION SUPPORT SYSTEMS
2016
On methods for prediction based on complex data with missing values and robust principal component analysis
Holger Cevallos Valdiviezo
Stefan Van Aelst
Dirk Van den Poel
Dissertation
2016
Outlier-robust Bayesian multinomial choice modeling
Dries Benoit
Stefan Van Aelst
Dirk Van den Poel
A1
Journal Article
in
JOURNAL OF APPLIED ECONOMETRICS
2016
Predicting consumer load profiles using commercial and open data
Dauwe Vercamer
Bram Steurtewagen
Dirk Van den Poel
Frank Vermeulen
A1
Journal Article
in
IEEE TRANSACTIONS ON POWER SYSTEMS
2016
Social media optimization: identifying an optimal strategy for increasing network size on Facebook
Michel Ballings
Dirk Van den Poel
Matthias Bogaert
A1
Journal Article
in
OMEGA-INTERNATIONAL JOURNAL OF MANAGEMENT SCIENCE
2016
The added value of Facebook friends data in event attendance prediction
Matthias Bogaert
Michel Ballings
Dirk Van den Poel
A1
Journal Article
in
DECISION SUPPORT SYSTEMS
2016
The added value of auxiliary data in sentiment analysis of Facebook posts
Matthijs Meire
Michel Ballings
Dirk Van den Poel
A1
Journal Article
in
DECISION SUPPORT SYSTEMS
2016
2015
Assessing the principles of spatial competition between stores within a retail network
Matthias De Beule
Dirk Van den Poel
Nico Van de Weghe
A1
Journal Article
in
APPLIED GEOGRAPHY
2015
CRM in social media: predicting increases in Facebook usage frequency
Michel Ballings
Dirk Van den Poel
A1
Journal Article
in
EUROPEAN JOURNAL OF OPERATIONAL RESEARCH
2015
Does the use of solar and wind energy increase retail prices in Europe? Evidence from EU-27
Gyanendra Singh Sisodia
Isabel Soares
Paula Ferreira
Sanjay Banerji
Dirk Van den Poel
Manish Kumar
P1
Conference
2015
Evaluating multiple classifiers for stock price direction prediction
Michel Ballings
Dirk Van den Poel
Nathalie Hespeels
Ruben Gryp
A1
Journal Article
in
EXPERT SYSTEMS WITH APPLICATIONS
2015
Idea mining for web-based weak signal detection
Dirk Thorleuchter
Dirk Van den Poel
A1
Journal Article
in
FUTURES
2015
Preventing customers from running away! Exploring generalized additive models for customer churn prediction
Kristof Coussement
Dries Benoit
Dirk Van den Poel
C3
Conference
2015
The status of energy price modelling and its relevance to marketing in emerging economies
Gyanendra Sisodia
Isabel Soares
Sanjay Banerji
Dirk Van den Poel
P1
Conference
2015
2014
Advances and applications in Ensemble Learning
Michel Ballings
Dirk Van den Poel
Dissertation
2014
An extended Huff-model for robustly benchmarking and predicting retail network performance
Matthias De Beule
Dirk Van den Poel
Nico Van de Weghe
A1
Journal Article
in
APPLIED GEOGRAPHY
2014
Cash demand forecasting in ATMs by clustering and neural networks
K Venkatesh
V Ravi
Anita Prinzie
Dirk Van den Poel
A1
Journal Article
in
EUROPEAN JOURNAL OF OPERATIONAL RESEARCH
2014
Deep habits in consumption: a spatial panel analysis using scanner data
Benjamin Verhelst
Dirk Van den Poel
A1
Journal Article
in
EMPIRICAL ECONOMICS
2014
Quantitative cross impact analysis with latent semantic indexing
Dirk Thorleuchter
Dirk Van den Poel
A1
Journal Article
in
EXPERT SYSTEMS WITH APPLICATIONS
2014
Semantic compared cross impact analysis
Dirk Thorleuchter
Dirk Van den Poel
A1
Journal Article
in
EXPERT SYSTEMS WITH APPLICATIONS
2014
Semantic weak signal tracing
Dirk Thorleuchter
T Scheja
Dirk Van den Poel
A1
Journal Article
in
EXPERT SYSTEMS WITH APPLICATIONS
2014
Using text summarizing to support planning of research and development
Dirk Thorleuchter
Dirk Van den Poel
P1
Conference
2014
2013
A novel solution approach for large-scale VRP with stochastic customers
Dauwe Vercamer
Dirk Van den Poel
Birger Raa
C3
Conference
2013
Analyzing website content for improved R&T collaboration planning
Dirk Thorleuchter
Dirk Van den Poel
P1
Conference
2013
Enhanced decision support in credit scoring using Bayesian binary quantile regression
Vera Miguéis
Dries Benoit
Dirk Van den Poel
A1
Journal Article
in
JOURNAL OF THE OPERATIONAL RESEARCH SOCIETY
2013
Improving customer acquisition models by incorporating spatial autocorrelation at different levels of granularity
Philippe Baecke
Dirk Van den Poel
A1
Journal Article
in
JOURNAL OF INTELLIGENT INFORMATION SYSTEMS
2013
Kernel factory: an ensemble of kernel machines
Michel Ballings
Dirk Van den Poel
A1
Journal Article
in
EXPERT SYSTEMS WITH APPLICATIONS
2013
Model-supported business-to-business prospect prediction based on an iterative customer acquisition framework
Jeroen D'Haen
Dirk Van den Poel
A1
Journal Article
in
INDUSTRIAL MARKETING MANAGEMENT
2013
Predicting customer profitability during acquisition: finding the optimal combination of data source and data mining technique
Jeroen D'Haen
Dirk Van den Poel
Dirk Thorleuchter
A1
Journal Article
in
EXPERT SYSTEMS WITH APPLICATIONS
2013
Protecting research and technology from espionage
Dirk Thorleuchter
Dirk Van den Poel
A1
Journal Article
in
EXPERT SYSTEMS WITH APPLICATIONS
2013
Quantile regression for database marketing: methods and applications
Dries Benoit
Dirk Van den Poel
Bookchapter
in
Advanced database marketing : innovative methodologies and applications for managing customer relationships
2013
Technology classification with latent semantic indexing
Dirk Thorleuchter
Dirk Van den Poel
A1
Journal Article
in
EXPERT SYSTEMS WITH APPLICATIONS
2013
The dangers of using intention as a surrogate for Retention in brand positioning decision support systems
Michel Ballings
Dirk Van den Poel
C1
Conference
2013
Using eye-tracking data of advertisement viewing behavior to predict customer churn
Michel Ballings
Dirk Van den Poel
P1
Conference
2013
Weak signal identification with semantic web mining
Dirk Thorleuchter
Dirk Van den Poel
A1
Journal Article
in
EXPERT SYSTEMS WITH APPLICATIONS
2013
Web mining based extraction of problem solution ideas
Dirk Thorleuchter
Dirk Van den Poel
A1
Journal Article
in
Expert Systems with Applications
2013
2012
A VNS for the real-life asymmetric large-scale MTSP with stochastic customers
Dauwe Vercamer
Dirk Van den Poel
Birger Raa
C3
Conference
2012
A divide-and-conquer analysis of very large asymmetric vehicle routing problems
Dauwe Vercamer
Dirk Van den Poel
Birger Raa
C3
Conference
2012
Analyzing existing customers' websites to improve the customer acquisition process as well as the profitability prediction in B-to-B marketing
Dirk Thorleuchter
Dirk Van den Poel
Anita Prinzie
A1
Journal Article
in
EXPERT SYSTEMS WITH APPLICATIONS
2012
Binary quantile regression: a Bayesian approach based on the asymmetric Laplace distribution
Dries Benoit
Dirk Van den Poel
A1
Journal Article
in
JOURNAL OF APPLIED ECONOMETRICS
2012
Customer event history for churn prediction: how long is long enough?
Michel Ballings
Dirk Van den Poel
A1
Journal Article
in
EXPERT SYSTEMS WITH APPLICATIONS
2012
Extracting information from sequences of financial ratios with Markov for discrimination : an application to bankruptcy prediction
Andrey Volkov
Dirk Van den Poel
P1
Conference
2012
Extraction of ideas from microsystems technology
Dirk Thorleuchter
Dirk Van den Poel
C1
Conference
2012
Granular deleting in multi level security models : an electronic engineering approach
Dirk Thorleuchter
Gerhard Weck
Dirk Van den Poel
C1
Conference
2012
Improved emergency management by a loosely coupled logistic system
Dirk Thorleuchter
Joachim Schulze
Dirk Van den Poel
P1
Conference
2012
Improved multilevel security with latent semantic indexing
Dirk Thorleuchter
Dirk Van den Poel
A1
Journal Article
in
EXPERT SYSTEMS WITH APPLICATIONS
2012
Improving customer churn prediction by data augmentation using pictorial stimulus-choice data
Michel Ballings
Dirk Van den Poel
Emmanuel Verhagen
P1
Conference
2012
Improving customer retention in financial services using kinship network information
Dries Benoit
Dirk Van den Poel
A1
Journal Article
in
EXPERT SYSTEMS WITH APPLICATIONS
2012
Including spatial interdependence in customer acquisition models: a cross-category comparison
Philippe Baecke
Dirk Van den Poel
A1
Journal Article
in
EXPERT SYSTEMS WITH APPLICATIONS
2012
Incorporating predictors based on sequence analysis techniques in bankruptcy prediction modeling
Andrey Volkov
Dirk Van den Poel
C3
Conference
2012
Mining social behavior ideas of Przewalski horses
Dirk Thorleuchter
Sarah Herberz
Dirk Van den Poel
C1
Conference
2012
Modeling partial customer churn: on the value of first product-category purchase sequences
Vera L Migueis
Dirk Van den Poel
AS Camanho
JFE Cunha
A1
Journal Article
in
EXPERT SYSTEMS WITH APPLICATIONS
2012
Predicting e-commerce company success by mining the text of its publicly-accessible website
Dirk Thorleuchter
Dirk Van den Poel
A1
Journal Article
in
EXPERT SYSTEMS WITH APPLICATIONS
2012
Predicting partial customer churn using Markov for discrimination for modeling first purchase sequences
Vera Miguéis
Dirk Van den Poel
AS Camanho
JFE Cunha
A1
Journal Article
in
ADVANCES IN DATA ANALYSIS AND CLASSIFICATION
2012
Reconciling performance and interpretability in customer churn prediction using ensemble learning based on generalized additive models
Koen De Bock
Dirk Van den Poel
A1
Journal Article
in
EXPERT SYSTEMS WITH APPLICATIONS
2012
Temporary staffing services: a data mining perspective
Jeroen D'Haen
Dirk Van den Poel
P1
Conference
2012
The role of seed money and threshold size in optimizing fundraising campaigns: past behavior matters!
Griet Verhaert
Dirk Van den Poel
A1
Journal Article
in
EXPERT SYSTEMS WITH APPLICATIONS
2012
Usability based modeling for advanced IT-security : an electronic engineering approach
Dirk Thorleuchter
Gerhard Weck
Dirk Van den Poel
C1
Conference
2012
Using NMF for analyzing war logs
Dirk Thorleuchter
Dirk Van den Poel
P1
Conference
2012
Using web data for acquiring profitable customers
Jeroen D'Haen
Dirk Van den Poel
C3
Conference
2012
Using webcrawling of publicly available websites to assess E-commerce relationships
Dirk Thorleuchter
Dirk Van den Poel
C1
Conference
2012
2011
An empirical evaluation of rotation-based ensemble classifiers for customer churn prediction
Koen De Bock
Dirk Van den Poel
A1
Journal Article
in
EXPERT SYSTEMS WITH APPLICATIONS
2011
Companies website optimising concerning consumer's searching for new products
Dirk Thorleuchter
Dirk Van den Poel
C1
Conference
2011
Data augmentation by predicting spending pleasure using commercially available external data
Philippe Baecke
Dirk Van den Poel
A1
Journal Article
in
JOURNAL OF INTELLIGENT INFORMATION SYSTEMS
2011
Empathy as added value in predicting donation behavior
Griet Verhaert
Dirk Van den Poel
A1
Journal Article
in
JOURNAL OF BUSINESS RESEARCH
2011
Essays on Bayesian quantile regression using Laplace-like distributions with applications in economics
Dries Benoit
Dirk Van den Poel
Dissertation
2011
Essays on text mining for improved decision making
Dirk Thorleuchter
Dirk Van den Poel
Anita Prinzie
Dissertation
2011
High granular multi-level-security model for improved usability
Dirk Thorleuchter
Dirk Van den Poel
C1
Conference
2011
Improving campaign success rate by tailoring donation requests along the donor lifecycle
Griet Verhaert
Dirk Van den Poel
A1
Journal Article
in
JOURNAL OF INTERACTIVE MARKETING
2011
Incorporating neighborhood effects in customer relationship management models
Philippe Baecke
Dirk Van den Poel
P1
Conference
2011
LSI based profitability prediction of new customers
Dirk Van den Poel
Dirk Thorleuchter
Anita Prinzie
C1
Conference
2011
Modeling complex longitudinal consumer behavior with dynamic Bayesian networks: an acquisition pattern analysis application
Anita Prinzie
Dirk Van den Poel
A1
Journal Article
in
JOURNAL OF INTELLIGENT INFORMATION SYSTEMS
2011
RFM variables revisited using quantile regression
Michel Ballings
Dries Benoit
Dirk Van den Poel
C1
Conference
2011
Semantic technology classification : a defence and security case study
Dirk Thorleuchter
Dirk Van den Poel
C1
Conference
2011
bayesQR: Bayesian quantile regression
Dries Benoit
Rahim Al-Hamzawi
Keming Yu
Dirk Van den Poel
Other
2011
2010
A compared R&D-based and patent-based cross impact analysis for identifying relationships between technologies
Dirk Thorleuchter
Dirk Van den Poel
Anita Prinzie
A1
Journal Article
in
TECHNOLOGICAL FORECASTING AND SOCIAL CHANGE
2010
Enhancing database marketing with ensemble learning
Koen De Bock
Dirk Van den Poel
Dissertation
2010
Ensemble classification based on generalized additive models
Koen De Bock
Kristof Coussement
Dirk Van den Poel
A1
Journal Article
in
COMPUTATIONAL STATISTICS & DATA ANALYSIS
2010
Ensembles of probability estimation trees for customer churn prediction
Koen De Bock
Dirk Van den Poel
P1
Conference
2010
Extracting consumers needs for new products a web mining approach
Dirk Thorleuchter
Dirk Van den Poel
Anita Prinzie
P1
Conference
2010
GAMens: Applies GAMens, GAMrsm and GAMbag ensemble classifiers. R Package version 1.11.
Koen De Bock
Kristof Coussement
Dirk Van den Poel
Other
2010
Improved marketing decision making in a customer churn prediction context using generalized additive models
Kristof Coussement
Dries Benoit
Dirk Van den Poel
A1
Journal Article
in
EXPERT SYSTEMS WITH APPLICATIONS
2010
Improving purchasing behavior predictions by data augmenting with situational variables
Philippe Baecke
Dirk Van den Poel
A1
Journal Article
in
INTERNATIONAL JOURNAL OF INFORMATION TECHNOLOGY & DECISION MAKING
2010
Mining ideas from textual information
Dirk Thorleuchter
Dirk Van den Poel
Anita Prinzie
A1
Journal Article
in
EXPERT SYSTEMS WITH APPLICATIONS
2010
MiningiInnovative Ideas to support new product research and development
Dirk Thorleuchter
Dirk Van den Poel
Anita Prinzie
P1
Conference
2010
Predicting decisions to donate and generosity in real-life: the added value of including measures of empathy
Griet Verhaert
Dirk Van den Poel
C3
Conference
2010
Predicting website audience demographics for web advertising targeting using multi-website clickstream data
Koen De Bock
Dirk Van den Poel
A1
Journal Article
in
FUNDAMENTA INFORMATICAE
2010
The Role of Seed Money and Threshold Size in Optimizing Fundraising Campaigns: Past Behavior Matters!
Griet Verhaert
Dirk Van den Poel
C3
Conference
2010
The kinked demand curve and price rigidity: evidence from scanner data*
Maarten Dossche
Freddy Heylen
Dirk Van den Poel
A1
Journal Article
in
SCANDINAVIAN JOURNAL OF ECONOMICS
2010
The role of database marketing in improving direct mail fundraising
Griet Verhaert
Dirk Van den Poel
Dissertation
2010
2009
Benefits of quantile regression for the analysis of customer lifetime value in a contractual setting: An application in financial services
Dries Benoit
Dirk Van den Poel
A1
Journal Article
in
EXPERT SYSTEMS WITH APPLICATIONS
2009
Comparing Random Forests and Random Multinomial Logit to Rotation Forest and the New Rotation Multinomial Logit
Anita Prinzie
Dirk Van den Poel
C3
Conference
2009
Demographic Classification of Anonymous Web Site Visitors Using Click Stream Information: A Practical Method for Supporting Online Advertising
Koen De Bock
Dirk Van den Poel
C3
Conference
2009
Dynamic Bayesian Networks for Acquisition Pattern Analysis: a financial-services cross-sell application
Anita Prinzie
Dirk Van den Poel
P1
Conference
2009
Handling class imbalance in customer churn prediction
Jonathan Burez
Dirk Van den Poel
A1
Journal Article
in
EXPERT SYSTEMS WITH APPLICATIONS
2009
Improving customer attrition prediction by integrating emotions from client/company interaction emails and evaluating multiple classifiers
Kristof Coussement
Dirk Van den Poel
A1
Journal Article
in
EXPERT SYSTEMS WITH APPLICATIONS
2009
2008
Churn prediction in subscription services: An application of support vector machines while comparing two parameter-selection techniques
Kristof Coussement
Dirk Van den Poel
A1
Journal Article
in
EXPERT SYSTEMS WITH APPLICATIONS
2008
Improving customer complaint management by automatic email classification using linguistic style features
Kristof Coussement
Dirk Van den Poel
C3
Conference
2008
Improving customer complaint management by automatic email classification using linguistic style features as predictors
Kristof Coussement
Dirk Van den Poel
A1
Journal Article
in
DECISION SUPPORT SYSTEMS
2008
Integrating the voice of customers through call center emails into a decision support system for chum prediction
Kristof Coussement
Dirk Van den Poel
A1
Journal Article
in
INFORMATION & MANAGEMENT
2008
Random forests for multiclass classification: Random MultiNomial Logit
Anita Prinzie
Dirk Van den Poel
A1
Journal Article
in
EXPERT SYSTEMS WITH APPLICATIONS
2008
Separating financial from commercial customer churn: A modeling step towards resolving the conflict between the sales and credit department
Jonathan Burez
Dirk Van den Poel
A1
Journal Article
in
EXPERT SYSTEMS WITH APPLICATIONS
2008
2007
Banking behaviour after the lifecycle event of "moving in together": An exploratory study of the role of marketing investments
Bart Larivière
Dirk Van den Poel
A1
Journal Article
in
EUROPEAN JOURNAL OF OPERATIONAL RESEARCH
2007
CRM at a pay-TV company: Using analytical models to reduce customer attrition by targeted marketing for subscription services
Jonathan Burez
Dirk Van den Poel
A1
Journal Article
in
EXPERT SYSTEMS WITH APPLICATIONS
2007
Combining Joint Optimization of Customer Segmentation and Marketing Communications Policy to Maximize (poster presentation)
Griet Verhaert
Dirk Van den Poel
C1
Conference
2007
Combining Unstructured/Structured information into a traditional churn prediction model (poster presentation)
Kristof Coussement
Dirk Van den Poel
C1
Conference
2007
Defining, predicting and preventing customer churn in contractual settings
Jonathan Burez
Dirk Van den Poel
Dissertation
2007
Internet banking as a means to reduce customer churn: a field experiment
Jonathan Burez
Dirk Van den Poel
C3
Conference
2007
Predicting customer loyalty using the internal transactional database
Wouter Buckinx
Geert Verstraeten
Dirk Van den Poel
A1
Journal Article
in
EXPERT SYSTEMS WITH APPLICATIONS
2007
Predicting home-appliance acquisition sequences: Markov/Markov for Discrimination and survival analysis for modeling sequential information in NPTB models
Anita Prinzie
Dirk Van den Poel
A1
Journal Article
in
DECISION SUPPORT SYSTEMS
2007
Random multiclass classification: generalizing random forests to random MNL and random NB
Anita Prinzie
Dirk Van den Poel
P1
Conference
2007
naam Integrating the voice of customers through call center emails into a churn predictions system
Kristof Coussement
Dirk Van den Poel
C1
Conference
2007
2006
Bayesian kernel based classification for financial distress detection
T VAN GESTEL
B BAESENS
JAK SUYKENS
Dirk Van den Poel
DE BAESTAENS
M WILLEKENS
A1
Journal Article
in
EUROPEAN JOURNAL OF OPERATIONAL RESEARCH
2006
Exploiting randomness for feature selection in multinomial logit: A CRM cross-sell application
Anita Prinzie
Dirk Van den Poel
A1
Journal Article
in
ADVANCES IN DATA MINING
2006
Incorporating sequential information into traditional classification models by using an element/position-sensitive SAM
Anita Prinzie
Dirk Van den Poel
A1
Journal Article
in
DECISION SUPPORT SYSTEMS
2006
Investigating purchasing-sequence patterns for financial services using Markov, MTD and MTDg models
Anita Prinzie
Dirk Van den Poel
A1
Journal Article
in
EUROPEAN JOURNAL OF OPERATIONAL RESEARCH
2006
Investigating the lifecycle event of moving in together: implications for retail banking
Bart Larivière
Dirk Van den Poel
C3
Conference
2006
The kinked demand curve and price rigidity: evidence from scanner data
M DOSSCHE
Freddy Heylen
Dirk Van den Poel
[0-9]{2}
2006
The kinked demand curve and price rigidity: evidence from scanner data
Maarten DOSSCHE
Freddy Heylen
Dirk Van den Poel
Report
2006
Using predicted outcome stratified sampling to reduce the variability in predictive performance of a one-shot train-and-test split for individual customer predictions
Geert Verstraeten
Dirk Van den Poel
Bookchapter
in
Published in Proceedings of the 6th Industrial Conference on Data Mining (ICDM)
2006
2005
Constrained optimization of data-mining problems to improve model performance: A direct-marketing application
Anita Prinzie
Dirk Van den Poel
A1
Journal Article
in
EXPERT SYSTEMS WITH APPLICATIONS
2005
Customer base analysis: partial defection of behaviourally loyal clients in a non-contractual FMCG retail setting
Wouter Buckinx
Dirk Van den Poel
A1
Journal Article
in
EUROPEAN JOURNAL OF OPERATIONAL RESEARCH
2005
Description and prediction of customer behavior by using sequential information for analytical Customer Relationship Management : exploiting sequential and evolutionary patterns for supporting cross-selling and customer-attrition strategies
Anita Prinzie
Dirk Van den Poel
Dissertation
2005
Investigating the impact of complaint handling on subsequent behavior by using survival analysis techniques
Bart Larivière
Dirk Van den Poel
C1
Conference
2005
Investigating the post-complaint period by means of survival analysis
Bart Larivière
Dirk Van den Poel
A1
Journal Article
in
EXPERT SYSTEMS WITH APPLICATIONS
2005
Issues in predictive modeling of individual customer behavior : applications in targeted marketing and consumer credit scoring
Geert Verstraeten
Dirk Van den Poel
Dissertation
2005
Neural network survival analysis for personal loan data
B BAESENS
T VAN GESTEL
M STEPANOVA
Dirk Van den Poel
J VANTHIENEN
A1
Journal Article
in
JOURNAL OF THE OPERATIONAL RESEARCH SOCIETY
2005
Predicting customer retention and profitability by using random forests and regression forests techniques
Bart Larivière
Dirk Van den Poel
A1
Journal Article
in
EXPERT SYSTEMS WITH APPLICATIONS
2005
Predicting online-purchasing behaviour
Dirk Van den Poel
Wouter Buckinx
A1
Journal Article
in
EUROPEAN JOURNAL OF OPERATIONAL RESEARCH
2005
The impact of sample bias on consumer credit scoring performance and profitability
Geert Verstraeten
Dirk Van den Poel
A1
Journal Article
in
JOURNAL OF THE OPERATIONAL RESEARCH SOCIETY
2005
Towards understanding, predicting and preventing customer churn in the financial services industry
Bart Larivière
Dirk Van den Poel
Dissertation
2005
Using predictive modeling for targeted marketing in a non-contractual retail setting
Wouter Buckinx
Dirk Van den Poel
Dissertation
2005
Why promotion strategies based on market basket analysis do not work
Bernd Vindevogel
Dirk Van den Poel
G WETS
A1
Journal Article
in
EXPERT SYSTEMS WITH APPLICATIONS
2005
2004
Bayesian network classifiers for identifying the slope of the customer lifecycle of long-life customers
B BAESENS
Geert Verstraeten
Dirk Van den Poel
M EGMONT-PETERSEN
Patrick Van Kenhove
J VANTHIENEN
A1
Journal Article
in
EUROPEAN JOURNAL OF OPERATIONAL RESEARCH
2004
Customer attrition analysis for financial services using proportional hazard models
Dirk Van den Poel
Bart Larivière
A1
Journal Article
in
EUROPEAN JOURNAL OF OPERATIONAL RESEARCH
2004
Customer-adapted coupon targeting using feature selection
Wouter Buckinx
E MOONS
Dirk Van den Poel
G WETS
A1
Journal Article
in
EXPERT SYSTEMS WITH APPLICATIONS
2004
Direct and indirect effects of retail promotions on sales and profits in the do-it-yourself market
Dirk Van den Poel
J DE SCHAMPHELAERE
G WETS
A1
Journal Article
in
EXPERT SYSTEMS WITH APPLICATIONS
2004
In search of actual retention behavior: the value of satisfied customers and an excellent service quality
Bart Larivière
Dirk Van den Poel
C3
Conference
2004
Investigating purchasing patterns for financial services using Markov and MTD models
Anita Prinzie
Dirk Van den Poel
P1
Conference
2004
Investigating the role of product features in preventing customer churn, by using survival analysis and choice modeling: the case of financial services
Bart Larivière
Dirk Van den Poel
A1
Journal Article
in
EXPERT SYSTEMS WITH APPLICATIONS
2004
Joint optimization of customer segmentation and marketing policy to maximize long-term profitability
JJ JONKER
N PIERSMA
Dirk Van den Poel
A1
Journal Article
in
EXPERT SYSTEMS WITH APPLICATIONS
2004
Manufacturer-retailer promotion competition: customisation of coupon target selection
Wouter Buckinx
Dirk Van den Poel
P1
Conference
2004
Quantifying credit-scoring performance
Geert Verstraeten
Dirk Van den Poel
P1
Conference
2004
The impact of product features and intermediaries on customer retention
Bart Larivière
Dirk Van den Poel
P1
Conference
2004
The two benefits of mere-measurement
Jonathan Burez
Dirk Van den Poel
C3
Conference
2004
2003
Comparing alternative sequential analysis methods for cross-selling in financial services marketing
Anita Prinzie
Dirk Van den Poel
Bookchapter
in
Data mining IV
2003
Databankgestuurd onderzoek voor Customer Relationship Management
Dirk Van den Poel
Bookchapter
in
Marktonderzoek: methoden en toepassingen
2003
Manufacturer retailer promotion competition: customization of coupon target selection
Wouter Buckinx
Dirk Van den Poel
Bookchapter
in
Data mining IV
2003
Predicting mail-order repeat buying: which variables matter?
Dirk Van den Poel
A2
Journal Article
in
TIJDSCHRIFT VOOR ECONOMIE EN MANAGEMENT
2003
Quantifying credit scoring performance
Geert Verstraeten
Dirk Van den Poel
Bookchapter
in
Data mining IV
2003
The impact of intermediaries and product characteristics on customer retention
Bart Larivière
Dirk Van den Poel
Bookchapter
in
Data mining IV
2003
2002
Attrition in the Financial Services Industry
Bart Larivière
Dirk Van den Poel
Patrick Van Kenhove
C3
Conference
2002
Bayesian neural network learning for repeat purchase modelling in direct marketing.
B BAESENS
S VIAENE
Dirk Van den Poel
J VANTHIENEN
G DEDENE
A1
Journal Article
in
EUROPEAN JOURNAL OF OPERATIONAL RESEARCH
2002
Data-based Retention Modelling for Customer Relationship Management in The Financial Services Industry
Bart Larivière
Dirk Van den Poel
Patrick Van Kenhove
C1
Conference
2002
Detecting sequential patterns for cross-selling fast moving consumer goods
Geert Verstraeten
Dirk Van den Poel
Anita Prinzie
Patrick Van Kenhove
P1
Conference
2002
Direct and Indirect Effects of Retail Promotions on Sales and Profits
Jan De Schamphelaere
Dirk Van den Poel
G WETS
Patrick Van Kenhove
C1
Conference
2002
Improving response prediction in direct marketing by optimizing for specific mailing depths
Dirk Van den Poel
Anita Prinzie
Patrick Van Kenhove
P1
Conference
2002
Proof running two state-of-the-art pattern recognition techniques in the field of direct marketing
S Viaene
B Baesens
G Dedene
J Vanthienen
Dirk Van den Poel
P1
Conference
2002
Retentie als middel voor winst-optimalisatie voor financiële instellingen
Bart Larivière
Dirk Van den Poel
A4
Journal Article
in
MARKETEER (DIEGEM)
2002
Targeting Long-Life Customers: Towards a Segmented CRM Approach
Geert Verstraeten
B BAESENS
Dirk Van den Poel
M EGMONT-PETERSEN
Patrick Van Kenhove
J VANTHIENEN
C1
Conference
2002
Using machine learning techniques to predict defection of top clients
Wouter Buckinx
B Baesens
Dirk Van den Poel
Patrick Van Kenhove
J Vanthienen
P1
Conference
2002
2001
De relatie tussen marktgericht management en performantie
N De Schryver
Dirk Van den Poel
A4
Journal Article
in
MARKETEER (DIEGEM)
2001
Knowledge discovery in a direct marketing case using least squares support vector machines.
S VIAENE
B BAESENS
T VAN GESTEL
J SUYKENS
Dirk Van den Poel
J VANTHIENEN
B DE MOOR
G DEDENE
A1
Journal Article
in
INTERNATIONAL JOURNAL OF INTELLIGENT SYSTEMS
2001
The Bayesian Evidence Framework for Database Marketing Modeling using both RFM and Non-RFM Predictors.
S VIAENE
B BAESENS
Dirk Van den Poel
J VANTHIENEN
G DEDENE
C1
Conference
2001
Wrapped input selection using multilayer perceptions for repeat-purchase modeling in direct marketing
S Viaene
B BAESENS
Dirk Van den Poel
G Dedene
J Vanthienen
A2
Journal Article
in
INTERNATIONAL JOURNAL OF INTELLIGENT SYSTEMS IN ACCOUNTING, FINANCE & MANAGEMENT
2001
2000
Knowledge Discovery using least squares support vector machine classifiers: a direct marketing case
B BAESENS
S VIAENE
T VAN GESTEL
JAK SUYKENS
Dirk Van den Poel
J VANTHIENEN
B DE MOOR
G DEDENE
C1
Conference
2000
Marketingmodellen
Dirk Van den Poel
Bookchapter
in
Handboek marketing
2000
Wrapped feature selection for binary classification Bayesian regularisation neural networks: a database marketing application
S VIAENE
B BAESENS
Dirk Van den Poel
G DEDENE
J VANDENBULCKE
J VANTHIENEN
Bookchapter
in
Data mining II
2000
1999
Consumer acceptance of the Internet as a channel of distribution.
Dirk Van den Poel
J LEUNIS
A1
Journal Article
in
JOURNAL OF BUSINESS RESEARCH
1999
Customer-Oriented Conceptual Model of Repeat Direct-Mail Patronage Behavior
Dirk Van den Poel
J LEUNIS
C1
Conference
1999
Predicting Mail-Order Repeat Buying: Which Variables Matter?
Dirk Van den Poel
M DEKIMPE
J LEUNIS
C1
Conference
1999
1998
Database marketing modeling for financial services using hazard rate models
Dirk Van den Poel
J Leunis
[0-9]{2}
1998
Purchase prediction in database marketing with the ProbRough system
Dirk Van den Poel
Z PIASTA
C1
Conference
1998
Response Model Variables: Which Do You Choose?
Dirk Van den Poel
C1
Conference
1998
Rough Sets for Database Marketing
Dirk Van den Poel
Bookchapter
in
L. Polkowski & A. Skowron (eds.), Rough Sets in Data Mining and Knowledge Discovery I/II, series Soft Computing, Physica Verlag (Springer), Chapter 17, 324-335
1998
1997
Effect of Database Marketing on Interpurchase Times of Financial Products
Dirk Van den Poel
J LEUNIS
C1
Conference
1997
1996
Data Mining for Database Marketing: a mail-order company application
Dirk Van den Poel
G WETS
C1
Conference
1996
Mail-order versus retail store buying - The role of perceived risk and risk reduction strategies.
Dirk Van den Poel
J Leunis
[0-9]{2}
1996
1995
The impact of price, branding and money-back guarantee on store choice
Dirk Van den Poel
J LEUNIS
C1
Conference
1995
1994
Mail-order versus retail store buying - The role of perceived risk and risk reduction strategies
Dirk Van den Poel
J LEUNIS
C1
Conference
1994