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Researcher
Bieke Henkens
Profile
Projects
Publications
Activities
Awards & Distinctions
27
Results
2023
Embarking on a smart journey : engaging frontline employees as boundary spanners in smart service systems
Bieke Henkens
Katrien Verleye
Bart Larivière
Martin Mende
C3
Conference
2023
Pathways to service system smartness for firms
Bieke Henkens
Katrien Verleye
Bart Larivière
Helen Perks
A1
Journal Article
in
JOURNAL OF SERVICE RESEARCH
2023
RATZ 2.0 : slimme brillen in de thuiszorg
Bieke Henkens
Katrien Verleye
Bart Larivière
Lecture / Speech
2023
Seeing eye to eye? Aligning the view of providers and customers on circular business models for smart service systems
Fatima Khitous
Marie-Julie De Bruyne
Bieke Henkens
C3
Conference
2023
Smart wearables as friends or foes? Engaging employees along smart journeys
Bieke Henkens
Katrien Verleye
Bart Larivière
Helen Perks
C3
Conference
2023
Smart wearables as friends or foes? Engaging boundary spanning employees along smart journeys
Bieke Henkens
Katrien Verleye
Bart Larivière
Martin Mende
C3
Conference
2023
2022
Bridging the material, social, and psychological world along the smart wearable journey in high-touch services
Bieke Henkens
Katrien Verleye
Martin Mende
C1
Conference
2022
Bridging the material, social, and psychological world along the smart wearable journey in high-touch services
Bieke Henkens
Katrien Verleye
Bart Larivière
Martin Mende
C3
Conference
2022
RATZ 2.0 : slimme brillen in de thuiszorg
Bieke Henkens
Katrien Verleye
Bart Larivière
Lecture / Speech
2022
RATZ 2.0 : slimme brillen in de thuiszorg
Bieke Henkens
Katrien Verleye
Bart Larivière
Report
2022
Ready to unlock the smartness potential? Engaging customers, employees and organizations with smart products in service systems
Bieke Henkens
Katrien Verleye
Bart Larivière
Dissertation
2022
2021
Four roads to smartness : a story of configurations, value propositions, and customer logics
Bieke Henkens
Katrien Verleye
Bart Larivière
Helen Perks
C3
Conference
2021
From third party to significant other for service encounters : a systematic review on third-party roles and their implications
Liliane Abboud
Nabila As'ad
Nicola Bilstein
Annelies Costers
Bieke Henkens
Katrien Verleye
A1
Journal Article
in
JOURNAL OF SERVICE MANAGEMENT
2021
How and why businesses invest in smartness : a battle or not?
Bieke Henkens
Katrien Verleye
Bart Larivière
Helen Perks
C1
Conference
2021
Smartness configurations and value propositions towards customers
Bieke Henkens
Katrien Verleye
Bart Larivière
Helen Perks
C3
Conference
2021
The smarter, the better?! Customer well-being, engagement, and perceptions in smart service systems
Bieke Henkens
Katrien Verleye
Bart Larivière
A1
Journal Article
in
INTERNATIONAL JOURNAL OF RESEARCH IN MARKETING
2021
The smarter, the better?! Customer well-being, engagement, and perceptions in smart service systems
Bieke Henkens
Katrien Verleye
Bart Larivière
C3
Conference
2021
The smartness highway : four roads of configurations, value propositions, and customer logics
Bieke Henkens
Katrien Verleye
Bart Larivière
Helen Perks
C3
Conference
2021
Welcome to 'RATZ 2.0' : slimme brillen met een knipoog naar optimale gebruikerservaringen
Bieke Henkens
Bart Larivière
Lecture / Speech
2021
2020
De rol van artificiële intelligentie (AI) en klantenbescherming in de strijd om slimmere producten en diensten
Bieke Henkens
Newsarticle
2020
From third party to significant other for the service encounter : a systematic literature review
Lily Abboud
Nabila As'ad
Nicola Bilstein
Annelies Costers
Bieke Henkens
Katrien Verleye
C3
Conference
2020
Smartness battle : how and why do businesses smart-up their products and services
Bieke Henkens
Katrien Verleye
C1
Conference
2020
Strategically investing in smart products and services
Bieke Henkens
Lecture / Speech
2020
2019
Engagement and technology as key enablers for a circular economy
Nicholas Vijverman
Bieke Henkens
Katrien Verleye
Bookchapter
in
Handbook of research on customer engagement
2019
Engaging customers with smart services : a network perspective
Bieke Henkens
Katrien Verleye
Bart Larivière
C3
Conference
2019
2018
Starting PhD student : how to start?
Bieke Henkens
C3
Conference
2018
Substitution or augmentation? Understanding customers' reactions to IoT-applications
Bieke Henkens
Katrien Verleye
Bart Larivière
C3
Conference
2018