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Researcher
Bernard De Clerck
Profile
Projects
Publications & Research Data
Activities
Awards & Distinctions
Patents
75
Results
2023
Hotel responses to feedback on TripAdvisor : an experimental study on consumer perceptions of face-work
Irene Cenni
Rebecca Van Herck
Sebastian Sadowski
Bernard De Clerck
C3
Conference
2023
Normativity or creativity? The use and perception of non-standard language features in consumer feedback and webcare on corporate social media
Mathias Seghers
Bernard De Clerck
Chloé Lybaert
Dissertation
2023
The impact of employee empathy on brand trust in organizational complaint response emails : a closer look at linguistic realization
Rebecca Van Herck
Sofie Decock
Bernard De Clerck
Liselot Hudders
A1
Journal Article
in
INTERNATIONAL JOURNAL OF BUSINESS COMMUNICATION
2023
2022
Exploring digital tourism discourse : a cross-linguistic investigation of online reviews and business responses posted on TripAdvisor
Irene Cenni
Patrick Goethals
Bernard De Clerck
Dissertation
2022
How effective is expressive? Consumer perceptions of new vernacular features in Facebook webcare responses
Mathias Seghers
Bernard De Clerck
Chloé Lybaert
A1
Journal Article
in
LINGUA
2022
2021
Dear Customer, you've got mail : a closer look at discourse moves, discursive legitimation, and the effects of interpersonal strategies in email responses to customer complaints
Rebecca Van Herck
Sofie Decock
Bernard De Clerck
Dissertation
2021
Mapping the spread of Dutch non-standard language use on corporate Facebook pages : a corpus-based analysis of service-oriented interaction
Mathias Seghers
Bernard De Clerck
Chloé Lybaert
A2
Journal Article
in
NEDERLANDSE TAALKUNDE (GRONINGEN)
2021
Replication Data for: A Corpus Based Analysis of V2 Variation in West Flemish and French Flemish Dialects
Chloé Lybaert
Bernard De Clerck
Jorien Saelens
Ludovic De Cuypere
Research data
2021
Testing the various guises of conversational human voice : the impact of formality and personalization on customer outcomes in online complaint management
Sofie Decock
Bernard De Clerck
Chloé Lybaert
Koen Plevoets
A2
Journal Article
in
JOURNAL OF INTERNET COMMERCE
2021
When form deviates from the norm : attitudes towards old and new vernacular features and their impact on the perceived credibility and usefulness of Facebook consumer reviews
Mathias Seghers
Bernard De Clerck
Chloé Lybaert
A1
Journal Article
in
LANGUAGE SCIENCES
2021
2020
'Can you send us a PM please?' : Service recovery interactions on social media from the perspective of organizational legitimacy
Rebecca Van Herck
Sofie Decock
Bernard De Clerck
A1
Journal Article
in
DISCOURSE CONTEXT & MEDIA
2020
De impact van taal en gender in negatieve reviews : een experimentele studie naar gepercipieerde geloofwaardigheid en consumentengedrag
Chloé Lybaert
Bernard De Clerck
Koen Plevoets
Tess Loete
Sofie Depovere
A2
Journal Article
in
TIJDSCHRIFT VOOR TAALBEHEERSING
2020
Interpersonal strategies in E-Complaint refusals : textbook advice versus actual situated practice
Sofie Decock
Bernard De Clerck
Rebecca Van Herck
A2
Journal Article
in
BUSINESS AND PROFESSIONAL COMMUNICATION QUARTERLY
2020
Measuring the readability of sustainability reports : a corpus-based analysis through standard formulae and NLP
Nils Smeuninx
Bernard De Clerck
Walter Aerts
A1
Journal Article
in
INTERNATIONAL JOURNAL OF BUSINESS COMMUNICATION
2020
2019
'In da restaurant zien ze mij nie meer terug' : over de invloed van tussentaal, taalfouten en gender
Chloé Lybaert
Bernard De Clerck
Tess Loete
Sofie Depovere
A2
Journal Article
in
VAKTAAL (Amsterdam)
2019
A corpus-based analysis of V2 variation in West Flemish and French Flemish dialects
Chloé Lybaert
Bernard De Clerck
Jorien Saelens
Ludovic De Cuypere
A1
Journal Article
in
JOURNAL OF GERMANIC LINGUISTICS
2019
Smileys, een lachertje? Over het gebruik van emoji’s in klachtenmanagement.
Bernard De Clerck
Chloé Lybaert
Other
2019
Theory versus practice : a closer look at transactional and interpersonal stance in English electronic complaint refusal notifications
Bernard De Clerck
Sofie Decock
Jasper Vandenberghe
Mathias Seghers
A2
Journal Article
in
ENGLISH TEXT CONSTRUCTION
2019
Verdacht of verwacht? Over geloofwaardigheid en geslacht.
Chloé Lybaert
Bernard De Clerck
Other
2019
Words and Actions: Language(s) in branding and advertising
Bernard De Clerck
Erika Darics
Veronika Koller
[0-9]{2}
2019
Words and Actions: Talking to customers
Bernard De Clerck
Erika Darics
Veronika Koller
Other
2019
Words and Actions: Why language matters II: constructing social realities
Bernard De Clerck
Erika Darics
Veronika Koller
Other
2019
Words and Actions: Why language matters: setting the scene
Bernard De Clerck
Erika Darics
Veronika Koller
Other
2019
2018
Dear stakeholder : exploring the language of sustainability reporting : a closer look at readability, sentiment and perception
Nils Smeuninx
Bernard De Clerck
Veronique Hoste
Walter Aerts
Dissertation
2018
Professional discourse in multilingual settings: policies and practices
Sofie Decock
July De Wilde
Sarah Van Hoof
Ellen Van Praet
Bernard De Clerck
A1
Journal Article
in
MULTILINGUA-JOURNAL OF CROSS-CULTURAL AND INTERLANGUAGE COMMUNICATION
2018
The influence of (sub)standard language on credibility during critical moments in online customer communication
Bernard De Clerck
Chloé Lybaert
Mathias Seghers
C3
Conference
2018
WORST. RESTAURANT. EVERRR!! The impact of linguistic wrapping on credibility in online consumer behaviour
Chloé Lybaert
Bernard De Clerck
C3
Conference
2018
2017
"'s Nachts da stond daar al in vier en vlam" : vooropplaatsing zonder inversie in de West-Vlaamse en Frans-Vlaamse dialecten
Chloé Lybaert
Bernard De Clerck
A2
Journal Article
in
Over taal
2017
Is conversational voice the best choice? A closer look at the impact of routinized and personalized formal and informal replies in online complaint management
Bernard De Clerck
Chloé Lybaert
C3
Conference
2017
The effect of online language on perceptions, attitudes and behavioural intentions
Bernard De Clerck
Sofie Decock
Chloé Lybaert
C3
Conference
2017
Zo nauw steekt dat daar toch niet, of wel? De impact van taalfouten en tussentaalkenmerken in online advertenties en fora
Bernard De Clerck
Chloé Lybaert
A4
Journal Article
in
NEERLANDIA (GENT)
2017
2016
Binominal syntagms as loci of synchronic variation and diachronic change
Book editor
2016
Change is certain : progress is not : a few thoughts on grammar
Bernard De Clerck
Bookchapter
in
Een sextant voor een taalspecialist
2016
Non-human agents as subjects in English and Dutch : a corpus-based translation study
Steven Doms
Bernard De Clerck
Sonia Vandepitte
Bookchapter
in
Atypical predicate-argument relations
2016
Size nouns matter : a closer look at mass(es) of and extended uses of SNs
Bernard De Clerck
Lieselotte Brems
A1
Journal Article
in
LANGUAGE SCIENCES
2016
The Readability of Sustainability Reporting and its Interaction with Company Performance
Nils Smeuninx
Bernard De Clerck
Veronique Hoste
Walter Aerts
C3
Conference
2016
2015
Corpus-based translation studies: across genres, methods and disciplines
Bart Defrancq
Gert De Sutter
Bernard De Clerck
A1
Journal Article
in
ACROSS LANGUAGES AND CULTURES
2015
Corpus-based translation studies: across genres, methods and disciplines
Book editor
2015
Creation of a high-quality, register-diversified parallel (English-Spanish) corpus for linguistic and computational investigations
Julia Lavid
Jorge Arús
Bernard De Clerck
Veronique Hoste
A2
Journal Article
in
PROCEDIA SOCIAL & BEHAVIORAL SCIENCES
2015
Patterns of regularisation in British, American and Indian English: a closer look at irregular verbs with t/ed variation
Bernard De Clerck
Klaar Vanopstal
Bookchapter
in
Grammatical change in English world-wide
2015
Sustainability report readability prediction: an NLP expansion on the tried-and-true formulae
Nils Smeuninx
Orphée De Clercq
Veronique Hoste
Bernard De Clerck
C3
Conference
2015
t/-ed verb weakening in postcolonial varieties of English: accounting for inter- and intra-varietal parallels and differences
Bernard De Clerck
Klaar Vanopstal
C3
Conference
2015
The formulaic language of the Greek private papyrus letters
Delphine Nachtergaele
Marc De Groote
Willy Clarysse
Bernard De Clerck
Dissertation
2015
Translating English non-human subjects in agentive contexts : a closer look at Dutch
Steven Doms
Bernard De Clerck
A1
Journal Article
in
ACROSS LANGUAGES AND CULTURES
2015
2014
Survival of the fittest? Irregular verb weakening in Indian English
Bernard De Clerck
Klaar Vanopstal
[0-9]{2}
2014
Sustainability Report Readability and its Impact on Stakeholders' Comprehension
Nils Smeuninx
Bernard De Clerck
Veronique Hoste
Walter Aerts
C3
Conference
2014
Sustainability Report Readability and its Impact on Stakeholders' Comprehension
Nils Smeuninx
Bernard De Clerck
Veronique Hoste
Walter Aerts
C3
Conference
2014
The emergence of non-canonical degree modifiers in substandard varieties of Dutch as constructionalization
Muriel Norde
Bernard De Clerck
Timothy Colleman
Bookchapter
in
Extending the scope of construction grammar
2014
Wars van Venus en Mars: over vrouwen, venten en vloeken
Bernard De Clerck
Bookchapter
in
Beschouwingen uit een talenhuis
2014
2013
A cognitive linguistic analysis of the English imperative: with special reference to Japanese imperatives
Bernard De Clerck
Bookreview
2013
From noun to intensifier: massa and massa4s in Flemish varieties of Dutch
Bernard De Clerck
Timothy Colleman
A1
Journal Article
in
LANGUAGE SCIENCES
2013
Introduction: a multifaceted approach to verb classes
Bernard De Clerck
Timothy Colleman
Dominique Willems
Editorial material
2013
Thoughts on typologies: different perspectives on verb classifications
Book editor
2013
2012
Transfer verbs with prepositional themes in English, Dutch and French: a contrastive analysis
Bernard De Clerck
Annelies Bloem
Timothy Colleman
Bookchapter
in
Le verbe en verve : réflexions sur la syntaxe et la sémantique verbales : en hommage à Dominique Willems à l'occasion de son éméritat
2012
2011
Constructional semantics on the move: on semantic specialization in the English double object construction
Timothy Colleman
Bernard De Clerck
A1
Journal Article
in
COGNITIVE LINGUISTICS
2011
Intersubjective positioning in French and English: A contrastive analysis of ‘ça dépend’ and ‘it depends’
Bart Defrancq
Bernard De Clerck
Bookchapter
in
Contrastive pragmatics
2011
Semantic and pragmatic motivations for constructional preferences: a corpus-based study of provide, supply, and present
Bernard De Clerck
Martine Delorge
Anne-Marie Vandenbergen
A1
Journal Article
in
JOURNAL OF ENGLISH LINGUISTICS
2011
The syntactic flexibility of (new) verbs of instrument of communication: a corpus-based study
Bernard De Clerck
Filip Verroens
Dominique Willems
Timothy Colleman
A1
Journal Article
in
FUNCTIONS OF LANGUAGE
2011
2010
I blackberried him twice and skyped him a happy father's day: a propos des (nouveaux) verbes de communication: une étude contrastive basée sur corpus
Filip Verroens
Bernard De Clerck
Dominique Willems
A2
Journal Article
in
LINGUISTICAE INVESTIGATIONES
2010
Prepositional dative constructions in English and Dutch: a contrastive semantic analysis
Timothy Colleman
Bernard De Clerck
Magdalena Devos
A1
Journal Article
in
NEUPHILOLOGISCHE MITTEILUNGEN
2010
2009
'Caused Motion'? The semantics of the English to-dative and the Dutch aan-dative
Timothy Colleman
Bernard De Clerck
A1
Journal Article
in
COGNITIVE LINGUISTICS
2009
'I do, but why are you asking?' A corpus-based exploration of You know what I'm saying?
Bernard De Clerck
Bookchapter
in
From will to well : studies in linguistics for Prof. Dr. Anne-Marie Simon-Vandenbergen
2009
Intersubjective positioning in French and English: a contrastive analysis of 'ça dépend' and 'it depends'
Bart Defrancq
Bernard De Clerck
A2
Journal Article
in
LANGUAGES IN CONTRAST
2009
Pruning the verb class tree: issues of granularity in classifying verbs of communication
Bernard De Clerck
Filip Verroens
Dominique Willems
C3
Conference
2009
2008
Accounting for ditransitive constructions with envy and forgive
Timothy Colleman
Bernard De Clerck
A1
Journal Article
in
FUNCTIONS OF LANGUAGE
2008
I blackberried him twice and skyped him a happy Father's day: on (new) verbs of instrument of communication: a corpus-based contrastive case study
Filip Verroens
Bernard De Clerck
Dominique Willems
Martine Delorge
C3
Conference
2008
T. Mc Enery, R. Xiao and Y. Tono. Corpus-based language studies: An advanced resource book
Bernard De Clerck
Bookreview
2008
2007
'Voorzien'-werkwoorden in het Engels en het Nederlands: een contrastieve, corpusgebaseerde analyse
Martine Delorge
Bernard De Clerck
Timothy Colleman
A4
Journal Article
in
STUDIES VAN DE BKL
2007
A contrastive and corpus-based study of English and Dutch provide-verbs
Martine Delorge
Bernard De Clerck
A2
Journal Article
in
PHRASIS (GENT) : STUDIES IN LANGUAGE AND LITERATURE
2007
2006
The imperative in present-day English: a corpus-based, pragmatic analysis
Bernard De Clerck
Anne-Marie Vandenbergen
Dissertation
2006
2005
Explicit you-subjects in English imperatives: a corpus-based analysis
Bernard De Clerck
A2
Journal Article
in
BELL. BELGIAN ESSAYS ON LANGUAGE AND LITERATURE
2005
Politeness in Belgium: face, distance and sincerity in service-exchange rituals.
Bernard De Clerck
E DANBLON
J VAN NOPPEN
Bookchapter
in
Politeness in Europe
2005
2004
On the pragmatic functions of let's utterances
Bernard De Clerck
P1
Conference
2004
2003
Book review: New Frontiers of Corpus Research. Pam Peters, Peter Collins and Adam Smith, eds. New Frontiers of Corpus Research. Papers from the Twenty First International Conference on English Language Research on Computerized Corpora Sydney 2000
Bernard De Clerck
Bookreview
2003
2002
Spanish and Dutch politeness and gratitude markers in conversational routines
Bernard De Clerck
A2
Journal Article
in
STUDIA GERMANICA GANDENSIA
2002