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Researcher
An-Sofie Claeys
Profile
Projects
Publications
Activities
Awards & Distinctions
98
Results
2025
Balancing words during a crisis : public relations and legal perspectives on language in crisis communication
Gijs Fannes
Laurence Balliu
An-Sofie Claeys
Baldwin Van Gorp
C3
Conference
2025
Language choices in crisis communication : perspectives from public relations and legal practitioners
Gijs Fannes
Laurence Balliu
An-Sofie Claeys
Baldwin Van Gorp
C3
Conference
2025
Navigating crisis decision-making : uncovering the collaboration dynamics between public relations and legal professionals
Laurence Balliu
An-Sofie Claeys
David Ongenaert
C3
Conference
2025
Phrasing crisis communication : how are distinct crisis response strategies put into words?
Gijs Fannes
An-Sofie Claeys
Baldwin Van Gorp
A2
Journal Article
in
BUSINESS AND PROFESSIONAL COMMUNICATION QUARTERLY
2025
Social media (self-)governance? A mixed-method study on the content and drivers of work-related social media use
Ellen Soens
An-Sofie Claeys
A1
Journal Article
in
JOURNAL OF BUSINESS RESEARCH
2025
2024
Community relations under pressure : local residents’ perceptions of corporate crisis communication
Laurence Balliu
An-Sofie Claeys
Sarah Van Leuven
A1
Journal Article
in
JOURNAL OF APPLIED COMMUNICATION RESEARCH
2024
Internal communication
An-Sofie Claeys
Ellen Soens
Bookchapter
in
Routledge handbook of risk, crisis, and disaster communication
2024
Investor reactions to apologies for financial misconduct
Fynn Ohlrogge
Kris Hardies
An-Sofie Claeys
A1
Journal Article
in
ACCOUNTING ORGANIZATIONS AND SOCIETY
2024
My platform, my privacy? Employee perspectives on the balance between their rights and duties on social media
Ellen Soens
An-Sofie Claeys
C3
Conference
2024
Public relations practitioners’ role in organizational crisis decision-making
Laurence Balliu
An-Sofie Claeys
C3
Conference
2024
Public relations practitioners’ role in organizational crisis decision-making
Laurence Balliu
An-Sofie Claeys
C3
Conference
2024
Understanding and managing work-related social media use : an employee perspective
Ellen Soens
An-Sofie Claeys
C3
Conference
2024
2023
From message to messenger : should politicians lead-by-example to increase compliance with public health directives?
An-Sofie Claeys
Aurélie De Waele
A1
Journal Article
in
HEALTH COMMUNICATION
2023
Living through the crisis : exploring a victim-oriented approach to crisis communication theory
Laurence Balliu
An-Sofie Claeys
C3
Conference
2023
Shaping attributions of crisis responsibility in the case of an accusation : the role of active and passive voice in crisis response strategies
Gijs Fannes
An-Sofie Claeys
A1
Journal Article
in
JOURNAL OF LANGUAGE AND SOCIAL PSYCHOLOGY
2023
Social media (self-)governance? Examining the content and drivers of employees’ work-related social media posts
Ellen Soens
An-Sofie Claeys
C3
Conference
2023
The ambassadorship potential of employees : examining the impact of work-related social media posts on consumer attitudes and behaviors
Ellen Soens
An-Sofie Claeys
A1
Journal Article
in
PUBLIC RELATIONS REVIEW
2023
Understanding how and why employees engage in work-related social media use : a qualitative study
Ellen Soens
An-Sofie Claeys
C3
Conference
2023
2022
'Say it like you mean it' : an exploration of how members of the public perceive audiovisual crisis responses
Lieze Schoofs
An-Sofie Claeys
Eva Koppen
Bookchapter
in
The handbook of crisis communication
2022
Are employees underestimated social media ambassadors? The external impact of employees’ work-related social media use
Ellen Soens
An-Sofie Claeys
C3
Conference
2022
Can social media guidelines make a difference? Assessing individual and organizational antecedents of employees’ work-related social media behavior
Ellen Soens
An-Sofie Claeys
C3
Conference
2022
Empathy as a main ingredient of impactful crisis communication : the perspectives of crisis communication practitioners
Lieze Schoofs
Gijs Fannes
An-Sofie Claeys
A1
Journal Article
in
PUBLIC RELATIONS REVIEW
2022
Informing the public matters : a field experiment during an ongoing health crisis in Belgium
An-Sofie Claeys
Aurélie De Waele
Eva Koppen
A1
Journal Article
in
JOURNAL OF CONTINGENCIES AND CRISIS MANAGEMENT
2022
Putting empathic feelings into words during times of crisis : the impact of differential verbal empathy expressions on organizational reputation
Gijs Fannes
An-Sofie Claeys
A1
Journal Article
in
PUBLIC RELATIONS REVIEW
2022
The benefits and pitfalls of stealing thunder
An-Sofie Claeys
Bookchapter
in
The handbook of crisis communication
2022
The external impact of work-related social media use : employees as organizational ambassadors or adversaries?
Ellen Soens
An-Sofie Claeys
C3
Conference
2022
The impact of language abstraction on the effectiveness of information strategies during a product-harm crisis
Gijs Fannes
An-Sofie Claeys
Bookchapter
in
The handbook of crisis communication
2022
The importance of authenticity in organizational crisis communication via social media
An-Sofie Claeys
Aurélie De Waele
Bookchapter
in
Social media and crisis communication
2022
2021
Can organizations guide employees' social media behavior? The benefits of incentive rather than restrictive social media guidelines
Ellen Soens
An-Sofie Claeys
A2
Journal Article
in
JOURNAL OF COMMUNICATION MANAGEMENT
2021
Changing perspectives : managerial and legal considerations regarding crisis communication
An-Sofie Claeys
Michael Opgenhaffen
A1
Journal Article
in
PUBLIC RELATIONS REVIEW
2021
Communicating sadness : the impact of emotional crisis communication on the organizational post-crisis reputation
Lieze Schoofs
An-Sofie Claeys
A1
Journal Article
in
JOURNAL OF BUSINESS RESEARCH
2021
Social media guidelines in the workplace : stimulating or restricting employee social media use?
Ellen Soens
An-Sofie Claeys
C3
Conference
2021
2020
Organizational crisis communication : suboptimal crisis response selection decisions and behavioral economics
An-Sofie Claeys
W Timothy Coombs
A1
Journal Article
in
COMMUNICATION THEORY
2020
Preparing to face the media in times of crisis : training spokespersons’ verbal and nonverbal cues
Aurélie De Waele
An-Sofie Claeys
Michaël Opgenhaffen
A1
Journal Article
in
PUBLIC RELATIONS REVIEW
2020
The importance of empathy for the effectiveness of organizational crisis communication
Lieze Schoofs
An-Sofie Claeys
Dissertation
2020
The power of empathy : the dual impacts of an emotional voice in organizational crisis communication
Aurélie De Waele
Lieze Schoofs
An-Sofie Claeys
A1
Journal Article
in
JOURNAL OF APPLIED COMMUNICATION RESEARCH
2020
2019
Crisis response selection decisions under time pressure
An-Sofie Claeys
William Timothy Coombs
Aurélie De Waele
C3
Conference
2019
Global crisis communication
An-Sofie Claeys
William Timothy Coombs
Bookchapter
in
The global public relations handbook : theory, research and practice
2019
The organizational voice : the importance of voice pitch and speech rate in organizational crisis communication
Aurélie De Waele
An-Sofie Claeys
Veroline Cauberghe
A1
Journal Article
in
COMMUNICATION RESEARCH
2019
The role of empathy in crisis communication : providing a deeper understanding of how organizational crises and crisis communication affect reputation
Lieze Schoofs
An-Sofie Claeys
Aurélie De Waele
Veroline Cauberghe
A1
Journal Article
in
PUBLIC RELATIONS REVIEW
2019
2018
Empathy as a driver of consumers’ attitudinal responses to organizational crises and crisis communication
Lieze Schoofs
An-Sofie Claeys
Aurélie De Waele
Veroline Cauberghe
C3
Conference
2018
Optimization of spokespersons’ use of voice in organizational crisis communication
Aurélie De Waele
An-Sofie Claeys
Veroline Cauberghe
C3
Conference
2018
Spokespersons’ nonverbal behavior in times of crisis : the relative importance of visual and vocal cues
Aurélie De Waele
An-Sofie Claeys
Veroline Cauberghe
Gijs Fannes
A1
Journal Article
in
JOURNAL OF NONVERBAL BEHAVIOR
2018
Suboptimal crisis response selection decisions and behavioral economics
William Timothy Coombs
An-Sofie Claeys
C3
Conference
2018
The impact of emotional crisis communication on stakeholders’ empathy with an organization in crisis and post-crisis reputation
Lieze Schoofs
An-Sofie Claeys
C3
Conference
2018
The impact of expressing mixed valence emotions in organizational crisis communication on consumer’s negative word-of-mouth intention
Yi Xiao
Liselot Hudders
An-Sofie Claeys
Veroline Cauberghe
A1
Journal Article
in
PUBLIC RELATIONS REVIEW
2018
The impact of voice pitch of male and female spokespersons in times of crisis
Aurélie De Waele
An-Sofie Claeys
C3
Conference
2018
The organizational voice : the role of vocal cues in times of crisis
Aurélie De Waele
An-Sofie Claeys
Verolien Cauberghe
Dissertation
2018
2017
Better safe than sorry : why organizations in crisis should never hesitate to steal thunder
An-Sofie Claeys
A1
Journal Article
in
BUSINESS HORIZONS
2017
Between hope and fear : developing social media guidelines
Michaël Opgenhaffen
An-Sofie Claeys
A1
Journal Article
in
EMPLOYEE RELATIONS
2017
Crisis timing strategies : stealing thunder with the back against the wall and the moderating role of crisis type
Lieze Schoofs
An-Sofie Claeys
C3
Conference
2017
How to deal with online consumer comments during a crisis? The impact of personalized organizational responses on organizational reputation
Hannelore Crijns
Veroline Cauberghe
Liselot Hudders
An-Sofie Claeys
A1
Journal Article
in
COMPUTERS IN HUMAN BEHAVIOR
2017
Nonverbal crisis communication in practice : media training of spokespersons
Aurélie De Waele
An-Sofie Claeys
Michaël Opgenhaffen
C3
Conference
2017
Nonverbal cues of deception in audiovisual crisis communication
Aurélie De Waele
An-Sofie Claeys
A1
Journal Article
in
PUBLIC RELATIONS REVIEW
2017
Social media's value in a crisis : channel effect or stealing thunder?
William Timothy Coombs
An-Sofie Claeys
Sherry Holladay
Bookchapter
in
Social media and crisis communication
2017
The Use of Ambiguity Markers in Crisis Communication and the Moderating Role of Source of Information Disclosure
Hannelore Crijns
Veroline Cauberghe
An-Sofie Claeys
Liselot Hudders
C3
Conference
2017
The impact of a spokesperson’s visual and vocal cues on the public’s attitudes towards an organization in crisis
Aurélie De Waele
An-Sofie Claeys
Veroline Cauberghe
C3
Conference
2017
The importance of visual and vocal cues of organizational spokespersons in times of crisis
Aurélie De Waele
An-Sofie Claeys
Veroline Cauberghe
Gijs Fannes
C3
Conference
2017
What is the role of social media in crisis communication and does it depend on the crisis stage? : A comparison between Twitter and newspapers
Lieze Schoofs
An-Sofie Claeys
Eva Koppen
C3
Conference
2017
Who says what during crises? A study about the interplay between gender similarity with the spokesperson and crisis response strategy
Hannelore Crijns
An-Sofie Claeys
Veroline Cauberghe
Liselot Hudders
A1
Journal Article
in
JOURNAL OF BUSINESS RESEARCH
2017
2016
Analyzing audiovisual crisis communication : the impact of situational factors on the occurrence of verbal and nonverbal cues
Aurélie De Waele
An-Sofie Claeys
Eva Koppen
C3
Conference
2016
Can stakeholders empathy with an organization in crisis explain the effectiveness of crisis response strategies?
Lieze Schoofs
An-Sofie Claeys
C3
Conference
2016
Debunking the myth of denial's effectiveness in crisis communication : context matters
William Timothy Coombs
Sherry Holladay
An-Sofie Claeys
A2
Journal Article
in
JOURNAL OF COMMUNICATION MANAGEMENT
2016
Domestic and international audiences of organizational crisis communication : state of the art and implications for cross-cultural crisis communication
An-Sofie Claeys
Andreas Schwarz
Bookchapter
in
The handbook of international crisis communication research
2016
Is old news no news? The impact of self-disclosure by organizations in crisis
An-Sofie Claeys
Veroline Cauberghe
Mario Pandelaere
A1
Journal Article
in
JOURNAL OF BUSINESS RESEARCH
2016
Verbal and nonverbal cues in audiovisual crisis communication messages
Aurélie De Waele
An-Sofie Claeys
C3
Conference
2016
Why practitioners do (not) apply crisis communication theory in practice
An-Sofie Claeys
Michaël Opgenhaffen
A1
Journal Article
in
JOURNAL OF PUBLIC RELATIONS RESEARCH
2016
Won't we scare them?: the impact of communicating uncontrollable risks on the public's perception
Melanie De Vocht
An-Sofie Claeys
Veroline Cauberghe
Mieke Uyttendaele
Benedikt Sas
A1
Journal Article
in
JOURNAL OF RISK RESEARCH
2016
2015
Between hope and fear : the use of social media guidelines in companies
Michaël Opgenhaffen
An-Sofie Claeys
C3
Conference
2015
Crisiscommunicatie via Facebook : een experimenteel onderzoek naar de effecten van de valentie en likes van reacties op bedrijfsreputatie en virale gedragsintenties
Hannelore Crijns
Veroline Cauberghe
Liselot Hudders
An-Sofie Claeys
Eveline Neirings
C1
Conference
2015
De impact van emotionele communicatie op de gepercipieerde oprechtheid en de reputatie van organisaties in crisis
An-Sofie Claeys
Veroline Cauberghe
A1
Journal Article
in
TIJDSCHRIFT VOOR COMMUNICATIEWETENSCHAP
2015
Facebook als corporate communicatie tool voor bedrijven? : Een inhoudsanalyse van de communicatiestrategieën van gereputeerde Belgische bedrijven op de sociale netwerksite
Hannelore Crijns
Liselot Hudders
Veroline Cauberghe
An-Sofie Claeys
A1
Journal Article
in
TIJDSCHRIFT VOOR COMMUNICATIEWETENSCHAP
2015
Het belang van empathie bij consumenten voor reputatieherstel bij organisaties in crisis
Aurélie De Waele
An-Sofie Claeys
C3
Conference
2015
More than words: the impact of gender similarity between the spokesperson of an organization in crisis and the public on organizational reputation
Hannelore Crijns
Liselot Hudders
Veroline Cauberghe
An-Sofie Claeys
[0-9]{2}
2015
The intersection of theory and practice : do crisis communication practitioners apply theoretical guidelines and what (or who) might be stopping them?
An-Sofie Claeys
Michaël Opgenhaffen
C3
Conference
2015
The organizational voice : the importance of voice pitch and speech rate in organizational crisis communication
Aurélie De Waele
An-Sofie Claeys
Veroline Cauberghe
C3
Conference
2015
The role of a favorable pre-crisis reputation in protecting organizations during crises
An-Sofie Claeys
Veroline Cauberghe
A1
Journal Article
in
PUBLIC RELATIONS REVIEW
2015
2014
De impact van emotionele communicatie op de gepercipieerde oprechtheid en de reputatie van organisaties in crisis
An-Sofie Claeys
Veroline Cauberghe
C3
Conference
2014
De impact van zelfspot in organisationele crisiscommunicatie
An-Sofie Claeys
C3
Conference
2014
Facebook as a corporate communication tool? A quantitative content analysis of the communication strategies of reputable Belgian companies on the social network site Facebook
Hannelore Crijns
Liselot Hudders
Veroline Cauberghe
An-Sofie Claeys
C1
Conference
2014
Keeping control : the importance of nonverbal expressions of power by organizational spokespersons in times of crisis
An-Sofie Claeys
Veroline Cauberghe
A1
Journal Article
in
JOURNAL OF COMMUNICATION
2014
The impact of spokespersons’ nonverbal crisis communication on the public’s perception of organizational competence
An-Sofie Claeys
Veroline Cauberghe
C3
Conference
2014
What makes crisis response strategies work? The impact of crisis involvement and message framing
An-Sofie Claeys
Veroline Cauberghe
A1
Journal Article
in
JOURNAL OF BUSINESS RESEARCH
2014
2013
Bridging the power distance : a cross-cultural examination of the impact of the content and framing of organizational crisis communication
An-Sofie Claeys
C3
Conference
2013
Commodity theory as a theoretical explanation for the impact of the self-disclosure of organizational crises
An-Sofie Claeys
Veroline Cauberghe
Mario Pandelaere
Jan Leysen
C3
Conference
2013
Implications of stealing thunder for the impact of expressing emotions in organizational crisis communication
An-Sofie Claeys
Veroline Cauberghe
Jan Leysen
A1
Journal Article
in
JOURNAL OF APPLIED COMMUNICATION RESEARCH
2013
2012
Crisis response and crisis timing strategies, two sides of the same coin
An-Sofie Claeys
Veroline Cauberghe
A1
Journal Article
in
PUBLIC RELATIONS REVIEW
2012
Emotional message framing in crisis communication : the moderating impact of crisis timing strategies
An-Sofie Claeys
Veroline Cauberghe
Jan Leysen
C1
Conference
2012
The impact of the content and timing of organizational crisis communication on reputation repair
An-Sofie Claeys
Veroline Cauberghe
Jan Leysen
Dissertation
2012
2011
De do's en dont's van crisiscommunicatie: BP, lessons learned?
An-Sofie Claeys
Veroline Cauberghe
Jan Leysen
Newsarticle
2011
Determinants of the impact of crises on organizational reputation: an experimental test of crisis communication strategies and the moderating impact of locus of control
An-Sofie Claeys
Veroline Cauberghe
Patrick Vyncke
Bookchapter
in
Advances in advertising research : breaking new ground in theory and practice
2011
Emotions as a crisis communication strategy: the moderating impact of emotional statements on effects of crisis response strategies and issue involvement
An-Sofie Claeys
Veroline Cauberghe
Kimberly De Keukelaere
C3
Conference
2011
Say the right things at the right moment : the moderating role of stealing thunder on the effectiveness of crisis response strategies
An-Sofie Claeys
Veroline Cauberghe
Ninia Baert
C3
Conference
2011
The impact of level of threat and self-efficacy on consumer responses for commercial products : the moderating role of self-esteem
Tineke Faseur
Veroline Cauberghe
Erlinde Cornelis
An-Sofie Claeys
C3
Conference
2011
The moderating impact of prior organizational reputation on the effect of stealing thunder on post-crisis reputation
An-Sofie Claeys
Veroline Cauberghe
Mario Pandelaere
C3
Conference
2011
2010
How personality traits affect crisis perceptions : an experimental test of the use of crisis response strategies and the moderating effects of locus of control
An-Sofie Claeys
Veroline Cauberghe
Patrick Vyncke
C1
Conference
2010
Restoring reputations in times of crisis: an experimental study of the Situational Crisis Communication Theory and the moderating effects of locus of control
An-Sofie Claeys
Veroline Cauberghe
Patrick Vyncke
A1
Journal Article
in
PUBLIC RELATIONS REVIEW
2010
When to say what during crisis situations: experimental tests of the Situational Crisis Communication Theory (SCCT) and stealing thunder
An-Sofie Claeys
Veroline Cauberghe
Jan Leysen
C1
Conference
2010