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Researcher
Amy Van Looy
Profile
Projects
Publications & Research Data
Activities
Awards & Distinctions
Patents
118
Results
2026
A Novel Maturity Model for Managing Digital Industry 4.0 Innovations through Interorganizational Value Chains
Claus Patrick Nottbrock
Amy Van Looy
Steven De Haes
Dissertation
2026
Bridging BPM and sustainability journeys in navigating sustainability paradoxical tensions
Ika Nurkasanah
Amy Van Looy
C1
Conference
2026
Motivational process mining : a conceptualization by adding self-determination theory
Amy Van Looy
Peter Vlerick
C1
Conference
2026
2025
A typological theory of roles in process mining : conceptualising competencies through text mining of job vacancy data
Simin Maleki Shamasbi
Amy Van Looy
Barbara Weber
Maximilian Roeglinger
A1
Journal Article
in
ENTERPRISE INFORMATION SYSTEMS
2025
About the interplay between technological resources and institutional factors for realizing digital work : a public sector long-term view
Pooria Jafari
Amy Van Looy
Tomasz Helbin
A2
Journal Article
in
JOURNAL OF ADVANCES IN MANAGEMENT RESEARCH
2025
Advancing practice through design-science research : a tool for innovating less-structured business processes
Joklan Imelda Camelia Goni
Amy Van Looy
A1
Journal Article
in
BUSINESS PROCESS MANAGEMENT JOURNAL
2025
Cyber risks in healthcare and social organizations : analyzing the relationship between cybersecurity profiles and the opinion of protection of managers
Steve Ahouanmenou
Amy Van Looy
Geert Poels
Petra Andries
Thomas Standaert
A1
Journal Article
in
SECURITY JOURNAL
2025
Defining and characterizing intelligent robots
Amy Van Looy
Joklan Imelda Camelia Goni
Isabella Urban
Ralf Plattfaut
A1
Journal Article
in
BUSINESS PROCESS MANAGEMENT JOURNAL
2025
Developing a decision tree to improve a maturity model’s usability : an example for digital work maturity
Pooria Jafari
Amy Van Looy
A1
Journal Article
in
INFORMATION SYSTEMS AND E-BUSINESS MANAGEMENT
2025
Front matter : 1st International Workshop on Managing Process Innovation and Value Creation in the Era of Digital Transformation (Innov8BPM 2024).
Banu Aysolmaz
Amy Van Looy
Oktay Turetken
Marta Indulska
Flavio Santoro
Panagiotis Keramidis
Editorial material
2025
Process innovation capability in less-structured business processes
Joklan Imelda Camelia Goni
Amy Van Looy
Dissertation
2025
Process-technology fit decisions : evidence from an expert panel and case studies
Tahir Ahmad
Amy Van Looy
A1
Journal Article
in
JOURNAL OF SOFTWARE-EVOLUTION AND PROCESS
2025
Process-technology fit determinants for predicting business process performance
Tahir Ahmad
Amy Van Looy
A1
Journal Article
in
INFORMATION SYSTEMS MANAGEMENT
2025
Realizing the full potential of digital innovation : exploring maturity levels for integrating interorganizational value chains
Claus Patrick Nottbrock
Amy Van Looy
Steven De Haes
P1
Conference
2025
Service robot work climate : development of a self-assessment tool
Dhyana Paramita
Amy Van Looy
Peter Vlerick
C1
Conference
2025
Unlocking value : exploring use cases on contributing digital resources between companies
Bart van der Heijden
Viaene Stijn
Amy Van Looy
P1
Conference
2025
2024
A systematic literature review on service robot attributes and organizational climate’s role
Dhyana Paramita
Amy Van Looy
Peter Vlerick
P1
Conference
2024
A theoretical lens on maturity models as boundary objects
Amy Van Looy
Michael Rosemann
Wasana Bandara
C1
Conference
2024
Business process management in the age of AI : three essential drifts
Michael Rosemann
Jan vom Brocke
Amy Van Looy
Flavia Santoro
Editorial material
2024
Business process performance : investigating the impact of process-oriented appraisals and rewards on success
Tahir Ahmad
Amy Van Looy
Aygun Shafagatova
A1
Journal Article
in
BUSINESS & INFORMATION SYSTEMS ENGINEERING
2024
Capabilities to manage digital industry 4.0 innovations in interorganizational value chains : results from an international Delphi study
Claus Patrick Nottbrock
Amy Van Looy
Steven De Haes
A1
Journal Article
in
BUSINESS & INFORMATION SYSTEMS ENGINEERING
2024
Capability and maturity models in business process management
Oktay Turetken
Amy Van Looy
Bookchapter
in
Handbook on business process management and digital transformation
2024
Classifying healthcare and social organizations in cybersecurity profiles
Steve Ahouanmenou
Amy Van Looy
Geert Poels
Petra Andries
Thomas Standaert
P1
Conference
2024
Developing a framework for innovating less-structured business processes : a Delphi study
Joklan Imelda Camelia Goni
Amy Van Looy
A1
Journal Article
in
INFORMATION SYSTEMS AND E-BUSINESS MANAGEMENT
2024
From emerging technologies to business opportunities : interviews with academics and business experts
Amy Van Looy
Book
2024
Investigating a roadmap for digital work practices based on a maturity model approach
Pooria Jafari
Amy Van Looy
Dissertation
2024
Linking process innovation maturity to sustainability : insights from a systematic literature review
Ika Nurkasanah
Amy Van Looy
P1
Conference
2024
Mijn collega, een robot?
Amy Van Looy
Article in a magazine
2024
Process performance measurement
Amy Van Looy
Bookchapter
in
Handbook on business process management and digital transformation
2024
Towards a measurement instrument for assessing capabilities when innovating less-structured business processes
Joklan Imelda Camelia Goni
Amy Van Looy
P1
Conference
2024
2023
Digitale vaardigheden
Amy Van Looy
Bookchapter
in
In conflict gaan met je baas... en andere manieren om je loopbaan in eigen handen te nemen
2023
Impact of digital Industry 4.0 innovations on interorganizational value chains : a systematic literature review
Claus Patrick Nottbrock
Amy Van Looy
Steven De Haes
A1
Journal Article
in
BUSINESS PROCESS MANAGEMENT JOURNAL
2023
Information security and privacy in hospitals : a literature mapping and review of research gaps
Steve Ahouanmenou
Amy Van Looy
Geert Poels
A1
Journal Article
in
INFORMATICS FOR HEALTH & SOCIAL CARE
2023
On current job market demands for process mining : a descriptive analysis of LinkedIn vacancies
Simin Maleki Shamasbi
Amy Van Looy
Barbara Weber
Maximilian Röglinger
P1
Conference
2023
Organizational culture and BPM ambidexterity in the EU public sector : the FADE model
Tomasz Helbin
Amy Van Looy
C1
Conference
2023
Robots
Amy Van Looy
Bookchapter
in
In conflict gaan met je baas... en andere manieren om je loopbaan in eigen handen te nemen
2023
The biggest business process management problems to solve before we die
Iris Beerepoot
Claudio Di Ciccio
Hajo A. Reijers
Stefanie Rinderle-Ma
Wasana Bandara
Andrea Burattin
Diego Calvanese
Tianwa Chen
Izack Cohen
Benoît Depaire
et al.
A1
Journal Article
in
COMPUTERS IN INDUSTRY
2023
Uncovering the combined impact of process characteristics and reward types on employees’ job satisfaction : a European quantitative study
Aygun Shafagatova
Amy Van Looy
Simin Maleki Shamasbi
A1
Journal Article
in
SAGE OPEN
2023
2022
A configuration taxonomy of business process orientation
Amy Van Looy
Peter Trkman
Els Clarysse
A1
Journal Article
in
BUSINESS & INFORMATION SYSTEMS ENGINEERING
2022
About a process-technology fit for process improvements in an ambidextrous environment
Tahir Ahmad
Amy Van Looy
P1
Conference
2022
Adopting digital-oriented work practices that facilitate work satisfaction
Pooria Jafari
Amy Van Looy
A1
Journal Article
in
IEEE ACCESS
2022
Business process management and digital innovations : acceptance, fit and success
Tahir Ahmad
Amy Van Looy
Dissertation
2022
Employees’ attitudes towards intelligent robots : a dilemma analysis
Amy Van Looy
A1
Journal Article
in
INFORMATION SYSTEMS AND E-BUSINESS MANAGEMENT
2022
Exogenous shocks and business process management (summary)
Max Röglinger
Ralf Plattfaut
Vincent Borghoff
Georgi Kerpedzhiev
Jörg Becker
Daniel Beverungen
Jan vom Brocke
Amy Van Looy
Adela del-Rio-Ortega
Stefanie Rinderle-Ma
et al.
C3
Conference
2022
Exogenous shocks and business process management : a scholars’ perspective on challenges and opportunities
Maximilian Röglinger
Ralf Plattfaut
Vincent Borghoff
Georgi Kerpedzhiev
Jörg Becker
Daniel Beverungen
Jan vom Brocke
Amy Van Looy
Adela del-Río-Ortega
Stefanie Rinderle-Ma
et al.
A1
Journal Article
in
BUSINESS & LNFORMATION SYSTEMS ENGINEERING
2022
Intelligent robots in business processes : a students’ perspective
Amy Van Looy
Gilles Bauwens
Krzysztof Zaniewski
P1
Conference
2022
Preface of proceedings of the Doctoral Consortium Papers presented at the 34th International Conference on Advanced Information Systems Engineering (CAiSE 2022)
Amy Van Looy
Barbara Weber
Michael Rosemann
Editorial material
2022
Proceedings of the Doctoral Consortium Papers presented at the 34th International Conference on Advanced Information Systems Engineering (CAiSE 2022)
Book editor
2022
Process innovation capability in less-structured business processes
Joklan Imelda Camelia Goni
Amy Van Looy
C1
Conference
2022
Process innovation capability in less-structured business processes : a systematic literature review
Joklan Imelda Camelia Goni
Amy Van Looy
A1
Journal Article
in
BUSINESS PROCESS MANAGEMENT JOURNAL
2022
Process innovation in the EU public sector through the lens of BPM ambidexterity
Tomasz Helbin
Amy Van Looy
P1
Conference
2022
Reconsidering the notion of 'operating model' in the context of innovation and transformation : a systematic literature review
Bart van der Heijden
Stijn Viaene
Amy Van Looy
P1
Conference
2022
Social media management : using social media as a business instrument
Amy Van Looy
Book
2022
To build and test a maturity model for digital-oriented work practices
Pooria Jafari
Amy Van Looy
C1
Conference
2022
Toward digital ERP : a literature review
Benjamin De Brabander
Amy Van Looy
Stijn Viaene
P1
Conference
2022
2021
A call for ‘holistic’ business process management
Wasana Bandara
Amy Van Looy
Michael Rosemann
Lara Meyers
C1
Conference
2021
A conceptual framework for process-oriented employee appraisals and rewards
Aygun Shafagatova
Amy Van Looy
A2
Journal Article
in
KNOWLEDGE AND PROCESS MANAGEMENT
2021
A quantitative and qualitative study of the link between business process management and digital innovation
Amy Van Looy
A1
Journal Article
in
INFORMATION & MANAGEMENT
2021
Alignment patterns for process-oriented appraisals and rewards : using HRM for BPM capability building
Aygun Shafagatova
Amy Van Looy
A1
Journal Article
in
BUSINESS PROCESS MANAGEMENT JOURNAL
2021
An empirical study on Green BPM adoption : contextual factors and performance
Dries Couckuyt
Amy Van Looy
A1
Journal Article
in
JOURNAL OF SOFTWARE-EVOLUTION AND PROCESS
2021
An exploration of green business process maturity based on ecolabels
Dries Couckuyt
Amy Van Looy
A1
Journal Article
in
BUSINESS PROCESS MANAGEMENT JOURNAL
2021
Business Process Management Forum, BPM Forum 2021, Proceedings
Book editor
2021
Business process management, 19th international conference, BPM 2021, Proceedings
Book editor
2021
Developing a tool for process-oriented appraisals and rewards : design science research
Aygun Shafagatova
Amy Van Looy
A1
Journal Article
in
JOURNAL OF SOFTWARE-EVOLUTION AND PROCESS
2021
Development and testing of an explorative BPM acceptance model : insights from the COVID-19 pandemic
Tahir Ahmad
Amy Van Looy
A1
Journal Article
in
PLOS ONE
2021
Green business process management
Dries Couckuyt
Amy Van Looy
Dissertation
2021
How I keep myself motivated : dancing between consultancy and academia
Amy Van Looy
Bookchapter
in
Becoming an organizational scholar : navigating the academic odyssey
2021
How the COVID‐19 pandemic can stimulate more radical business process improvements : using the metaphor of a tree
Amy Van Looy
A2
Journal Article
in
KNOWLEDGE AND PROCESS MANAGEMENT
2021
Identifying green business process maturity levels by classifying ecolabels
Dries Couckuyt
Amy Van Looy
C1
Conference
2021
Is Business Process Management (BPM) ready for ambidexterity? Conceptualization, implementation guidelines and research agenda
Tomasz Helbin
Amy Van Looy
A1
Journal Article
in
SUSTAINABILITY
2021
Preface
Artem Polyvyanyy
Moe Thandar Wynn
Amy Van Looy
Manfred Reichert
Editorial material
2021
The role of human resources in business process orientation : essays on process-oriented appraisals and rewards
Aygun Shafagatova
Amy Van Looy
Dissertation
2021
2020
A classification of digital-oriented work practices
Pooria Jafari
Amy Van Looy
P1
Conference
2020
A systematic review of Green Business Process Management
Dries Couckuyt
Amy Van Looy
A1
Journal Article
in
BUSINESS PROCESS MANAGEMENT JOURNAL
2020
Adding intelligent robots to business processes : a dilemma analysis of employees’ attitudes
Amy Van Looy
C1
Conference
2020
Business process management and digital innovations : a systematic literature review
Tahir Ahmad
Amy Van Looy
A1
Journal Article
in
SUSTAINABILITY
2020
Holistic guidelines for selecting and adapting BPM Maturity Models (BPM MMs)
Wasana Bandara
Amy Van Looy
John Merideth
Lara Meyers
P1
Conference
2020
Innovating organizational processes with new technologies : problems and solutions
Amy Van Looy
A1
Journal Article
in
IT PROFESSIONAL
2020
Workshop on business process management in the era of digital innovation and transformation (BPMinDIT)
Oktay Turetken
Amy Van Looy
Editorial material
2020
2019
A practitioners’ point of view on how digital innovation will shape the future of business process management : towards a research agenda
Amy Van Looy
Geert Poels
P1
Conference
2019
A roadmap for (un)successful BPM : positivist case studies
Amy Van Looy
Jan Devos
A1
Journal Article
in
BUSINESS PROCESS MANAGEMENT JOURNAL
2019
Business process ambidexterity and its impact on business-IT alignment : a systematic literature review
Tomasz Helbin
Amy Van Looy
P1
Conference
2019
Capabilities for managing business processes : a measurement instrument
Amy Van Looy
A1
Journal Article
in
BUSINESS PROCESS MANAGEMENT JOURNAL
2019
First international workshop on business process management in the era of digital innovation and transformation : new capabilities and perspectives (BPMinDIT).
Oktay Turetken
Amy Van Looy
Paul Grefen
Editorial material
2019
Green BPM as a business-oriented discipline : a systematic mapping study and research agenda
Dries Couckuyt
Amy Van Looy
A1
Journal Article
in
SUSTAINABILITY
2019
How beneficial is social media for business process management? A systematic literature review
Jana Prodanova
Amy Van Looy
A1
Journal Article
in
IEEE ACCESS
2019
Reviewing the historical link between Business Process Management and IT : making the case towards digital innovation
Tahir Ahmad
Amy Van Looy
P1
Conference
2019
Towards a POAR artefact for process-oriented appraisals and rewards
Aygun Shafagatova
Amy Van Looy
C3
Conference
2019
Understanding the alignment of employee appraisals and rewards with business processes
Aygun Shafagatova
Amy Van Looy
C1
Conference
2019
2018
A systematic literature review of the use of social media for business process management
Jana Prodanova
Amy Van Looy
P1
Conference
2018
Kiss the documents! How the city of Ghent digitizes its services processes
Amy Van Looy
Sabine Rotthier
Bookchapter
in
Business process management cases : digital innovation and business transformation in practice
2018
On the synergies between business process management and digital innovation
Amy Van Looy
C1
Conference
2018
Sustainability performance measurement : a preliminary classification framework of models and indicators
Dries Couckuyt
Amy Van Looy
Manu De Backer
P1
Conference
2018
The effect of organization size and sector on adopting business process management
Amy Van Looy
Joachim Van den Bergh
A1
Journal Article
in
BUSINESS & INFORMATION SYSTEMS ENGINEERING
2018
2017
A quantitative study of the link between business process management and digital innovation
Amy Van Looy
P1
Conference
2017
Elements for tailoring a BPM maturity model to simplify its use
Marie-Therese Christiansson
Amy Van Looy
P1
Conference
2017
Evaluating business process maturity models
Amy Van Looy
Geert Poels
Monique Snoeck
A1
Journal Article
in
JOURNAL OF THE ASSOCIATION FOR INFORMATION SYSTEMS
2017
2016
Business process performance measurement : a structured literature review of indicators, measures and metrics
Amy Van Looy
Aygun Shafagatova
A1
Journal Article
in
SPRINGERPLUS
2016
Social media management: technologies and strategies for creating business value
Amy Van Looy
Book
2016
2015
An experiment for measuring business process maturity with different maturity models
Amy Van Looy
C1
Conference
2015
On the importance of non-technical process capabilities to support digital innovations
Amy Van Looy
Bookchapter
in
BPM : driving innovation in a digital world
2015
2014
A conceptual framework and classification of capability areas for business process maturity
Amy Van Looy
Manu De Backer
Geert Poels
A1
Journal Article
in
ENTERPRISE INFORMATION SYSTEMS
2014
A literature study on the state-of-the-art of contingency research in business process management
Tom Pauwaert
Amy Van Looy
P1
Conference
2014
Business process maturity models: what's in a name?
Amy Van Looy
Bookchapter
in
Business process management : practical guidelines to successful implementations
2014
Business process maturity: a comparative study on a sample of business process maturity models
Amy Van Looy
Book
2014
2013
Choosing the right business process maturity model
Amy Van Looy
Manu De Backer
Geert Poels
Monique Snoeck
A1
Journal Article
in
INFORMATION & MANAGEMENT
2013
Current pitfalls of business process maturity models: a selection perspective
Amy Van Looy
C1
Conference
2013
Dit is de BPMM smart-selector
Amy Van Looy
A4
Journal Article
in
INFORMATIE (AMSTERDAM)
2013
Looking for a fit for purpose: business process maturity models from a user's perspective
Amy Van Looy
P1
Conference
2013
On the importance of organisational culture and structure in business process maturity
Amy Van Looy
Manu De Backer
C1
Conference
2013
Which business process maturity model best fits your organization?
Amy Van Looy
A4
Journal Article
in
Business Process Trends
2013
2012
Business process maturity: a comparative study on a sample of business process maturity models
Amy Van Looy
Geert Poels
Dissertation
2012
Towards a decision tool for choosing a business process maturity model
Amy Van Looy
Manu De Backer
Geert Poels
A2
Journal Article
in
LECTURE NOTES IN COMPUTER SCIENCE
2012
2011
Defining business process maturity: a journey towards excellence
Amy Van Looy
Manu De Backer
Geert Poels
A1
Journal Article
in
TOTAL QUALITY MANAGEMENT & BUSINESS EXCELLENCE
2011
Questionning the design of business process maturity models
Amy Van Looy
Manu De Backer
Geert Poels
C1
Conference
2011
2010
Alweer een nieuw maturiteitsmodel? Het business process maturity model van OMG
Amy Van Looy
A4
Journal Article
in
INFORMATIE (AMSTERDAM)
2010
Does IT matter for business process maturity? A comparative study on business process maturity models
Amy Van Looy
P1
Conference
2010
Which maturity is being measured? A classification of business process maturity models
Amy Van Looy
Manu De Backer
Geert Poels
C1
Conference
2010